Full-Time Sales Associate | McArthurGlen Outlet Pop Up

Burberry; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury retailer in Vancouver is seeking a Sales Associate to meet and exceed sales goals while delivering the exceptional customer service expected in a high-end environment. This role involves client development, maintaining store standards, and supporting inventory tasks. Candidates should have at least one year of retail sales experience and strong interpersonal skills. The expected salary is between $19.00 and $23.00 per hour, based on individual qualifications.

Qualifications

• Minimum of 1 year in retail sales, preferably luxury.
• Proven experience in achieving sales targets.
• Strong background in client development.

Responsibilities

• Meet individual and store sales goals.
• Provide excellent customer service.
• Maintain visual standards and store cleanliness.
• Assist with inventory and markdown processes.

Skills

Excellent interpersonal skills

Sales skills

Clienteling

Team collaboration

Motivation to succeed

Tools

POS systems

Job description

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Department: RETAIL OFFLINE

Location: CA

INTRODUCTION

JOB PURPOSE

To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.

RESPONSIBILITIES

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours
• Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
• Demonstrate superior interpersonal and communication talent

Cultivate

• Build customer loyalty through active client development and follow-through
• Maintain an up-to-date and detailed client book
• Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance

Visual Standards

• Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
• Maintain selling floor by ensuring the following:
  • Understand and execute monthly floorsets
  • Placing and/or hanging back items as you work
  • Replenishing merchandise after selling
  • Folding and placing merchandise on the correct hanger, tissue paper, etc.
  • Place tickets inside the item and not visible to the customer.

Floor Presence & Maintenance

• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
• End of shift/day: Ensure selling floor is replenished and ready for the next day
• Be active and busy on the floor at all day
• Ensure to place and/or hang back items as you work and replenish merchandise after selling
• Ensure clean up and maintenance of fitting rooms

Back of The House Support

• Assist in the mark down process
• Assist in the bi-annual inventory process
• Participation and achievement of pre-sale goals
• Assist in stock room maintenance and keep it organized
• Responsible for stock pulled; all stock must be put away in orderly fashion

PERSONAL PROFILE

• Willing to work in and promote a team oriented environment.
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
• Consistently show a positive attitude & take responsibility for own actions.
• Must be results driven and flexible to change
• Relevant interest in Fashion / Design.
• Advanced knowledge of POS and store systems.
• A minimum of 1 year on sales, preferably in a luxury retail environment.
• Proven experience in driving sales and meeting sales targets.
• Strong clienteling background.

MEASURES OF SUCCESS

• Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
• Excellent customer service through Burberry Experience Evaluations.
• Capture compliance.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

• Expected base salary for the role will generally be between $19.00 and $23.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.