Full-Time Retail Supervisor

Fenix Outdoor; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global outdoor brand is seeking a Retail Supervisor in Vancouver to lead a team and create exceptional guest experiences. This full-time position offers $20-$23 per hour and emphasizes leadership, sustainability, and community engagement. Ideal candidates will have retail experience, strong communication skills, and a passion for the outdoors. Join a mission-driven team dedicated to making a difference in people's connection to nature.

Benefits

RRSP/DPSP retirement program

Paid Time Off

Health Insurance

Product discounts

Access to outdoor events

Qualifications

• Prior experience in retail or customer service.
• Leadership skills to motivate and influence by example.
• Track record of delivering exceptional customer service.
• Strong communication and organizational skills.
• Passion for the outdoors and sustainability.

Responsibilities

• Lead by example and coach teammates on the sales floor.
• Deliver exceptional guest experiences through service standards.
• Open and close the store as a keyholder.
• Support daily operations including merchandising and inventory management.
• Promote sustainability initiatives and engage with the community.

Skills

Problem-solving

Customer service

Leadership

Communication

Organizational skills

Time management

Retail software systems

Job description

Location: Vancouver, BC - Broadway
Compensation: $20-$23 per hour (dependent on experience)Full-Time (est. 30-35 hours per week)

Do you love leading by example?Can you help create a warm, knowledgeable store environment that reflects the spirit of the outdoors?

AtFjällräven, our mission is to help people feel at home in nature. That means more than just great gear; it's about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As aRetail Supervisor, you'll take on keyholder responsibilities and act as a shift lead on the sales floor:guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by.

Come walk with us.

WHAT WE OFFER

Click here to learn more about Fjallraven benefits like:

• RRSP/DPSP retirement program
• Paid Time Off
• Health Insurance
• Product discounts and access to our outdoor events
• Sustainability focus

WHAT YOU'LL DO

As a Retail Supervisor, you'll partner with the Store Manager and store team to:

• Lead by example on the sales floor, coaching teammates and driving performance
• Deliver exceptional guest experiences through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence
• Open and close the store as a trusted keyholder, handling cash, store readiness, and daily transitions
• Support daily operations including visual merchandising, inventory management, and stock accuracy
• Promote sustainability in action, educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship
• Engage with the local community, helping plan and participate in store events that align with our values and strengthen neighborhood connections

WHAT MAKES YOU A GREAT FIT

You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company.

You bring:

• Prior experience in retail or customer service
• Leadership skills with the ability to motivate and influence others by example
• A track record of delivering exceptional customer service - you listen, connect, and go the extra mile to make guests feel valued
• Strong communication, organizational, and time management skills
• Passion for the outdoors, sustainability, and helping others connect with nature
• Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.)

ABOUT US

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than just a store; we’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

✨INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application. It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.