Full Time Retail Associate (Optical): North Vancouver, BC

Specsavers; North Vancouver; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Vacation

Birthday Leave

Vision Care

Family Discounts

Health & Dental

Spending Account

Employee Assistance

Career Growth

Job summary

Specsavers North Vancouver is hiring Retail Associates (Eyecare Consultants) to deliver friendly, expert eyewear advice and help customers choose frames and contact lenses. Training is provided, even if you have no optical experience, and evenings and weekends work is required.

Join a values-driven team with strong customer focus, ongoing product training, and a benefits program including vacation, eye care, and employee support as part of a growing Canadian network.

Qualifications

• Availability to work evenings and weekends is required.
• Passion for creating WOW moments through exceptional customer service.
• Ability to thrive in a fast-paced retail environment, staying organized under pressure.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor with product recommendations.
• Motivated by building long-term customer relationships.
• Previous retail or customer service experience is an asset—but not essential.

Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build connections by understanding customers’ needs and recommending eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

Skills

Customer service

Retail experience

Communication

Friendly demeanor

Job description

Location: 2029 Lonsdale Ave, North Vancouver V7M 2K4

Hours: (25-40) hours per week (includes evenings and weekends)

Welcome to Specsavers-where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

As the face of Specsavers, our Retail Associates (Eyecare Consultants) play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem – we will provide full training and support to help you succeed.

Key Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

What We’re Looking For

• Availability to work evenings and weekends is required for this role
• A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
• Previous experience in retail or customer service is an asset—but not essential
• Enthusiasm for learning about frames, lenses, and pre-testing procedures
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation: 18.25/Hour

Speccies' Benefits

• Vacation: 3 weeks of paid vacation (prorated for hours worked)
• Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
• Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
• Friends & Family Discounts: 4 vouchers per year, each offering 25% off
• Health & Dental Coverage: Comprehensive coverage starting on your first day (full-time only)
• Health Care Spending Account (full-time only)
• Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
• Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail]. We will work with you to meet your needs and ensure a fair and equitable experience.