Full-Time Remote Customer Service Representative (Nova Scotia)

MCI; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Nova Scotia is seeking a remote Customer Service Representative to support inbound calls and technical issues, and help build strong customer relationships. The role offers flexible schedules, paid training, and potential for career advancement. Ideal candidates will have strong communication skills, a high school diploma, and a customer service orientation.

Benefits

Hourly pay plus bonus

Paid training

Paid time off

Medical, dental, vision, life insurance

Company laptop

Casual dress code

Regular raises

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Problem-solving

Customer service orientation

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Job Overview

This full‑time, remote customer service representative position (Nova Scotia) offers hourly pay plus bonus, paid training, paid time off, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests and prizes, casual dress code, and regular raises. No resume required; application complete via phone interview.

We are looking for representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project, but we can usually find something that works for everyone. This is a wonderful opportunity to start your career with our growing team, and with our industry‑leading training, you are sure to grow. Advancement opportunities include Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be Considered

Complete a full application on our website, including screening questions and a brief pre‑employment test.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalates customer dissatisfaction to managerial team
• Ensure first‑call resolution through problem solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer‑service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi‑task, stay focused and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail
• Excellent interpersonal skills and ability to build relationships with team and customers

All MCI Locations

• Must be authorized to work in the country where the job is based.

Security & Background

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on results.
• Must be willing to submit to drug screening; job offers contingent on results (does not apply in Canada).

Compensation & Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Eligibility for supplemental health coverage through Blue Cross.
• Life Insurance: Access to life insurance options.
• Accident & Critical Illness Insurance: Supplemental coverage.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun & Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Comfortable while you work.

Diversity, Equity & Inclusion Statement

At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person’s merit and qualifications. MCI maintains a workplace free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.

Accommodations

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Workplace Description

This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Regularly required to operate a computer and other office equipment. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Job Description Disclaimer

The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications required. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.