Full-time: Member Services Associate (12-month replacement)

Algonquin Students' Association; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A student organization in Ottawa is seeking a Member Services Associate to serve as the first point of contact for students and staff. The ideal candidate will have a diploma in Office Administration and at least two years of customer service experience. Responsibilities include managing inquiries about student services, processing transactions, and maintaining office organization. The role offers a competitive salary of $31.42 - $34.81 per hour and comprehensive benefits.

Benefits

Participation in a pension plan

Extended health and dental coverage

Access to on-campus fitness facilities

Qualifications

• Minimum two years of direct customer service experience, preferably in a post-secondary or student services setting.
• Excellent verbal and written communication skills with the ability to explain complex information clearly.
• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism.

Responsibilities

• Serve as the first point of contact for students, staff, and visitors.
• Assist students with inquiries related to the Student Health and Dental Plan.
• Process payments and transactions through the point-of-sale (POS) system.

Skills

Customer Focused

Effective Communicator

Embraces Teamwork

Detail Oriented

Education

Diploma in Office Administration, Business, or a related field

Tools

Microsoft Office Suite

Job description

Closing: Friday, November 28, 2025 at 4:00 pm.

Reports to

Manager, Board Governance and Administration

Mission: To create an environment that inspires a passion for student success.

Desired Results of the Position

• A welcoming and informative interaction with the Students’ Association’s Ottawa office, leaving the individual empowered and well‑informed.
• Students and members of the College community receive complete and accurate information in response to their inquiries.

Nature and Scope

Reporting to the Manager, Administration, the Member Services Associate is the first point of contact for the College community. This role is responsible for frontline communication, customer service, and clerical support for Students’ Association departments. With a strong focus on student satisfaction, the Associate ensures timely responses to inquiries via phone, email, and in person. The role also involves coordinating information flow across SA departments and maintaining productive relationships within the College community.

Job Duties

• Serve as the first point of contact for students, staff, and visitors, providing timely and accurate information on Students’ Association services.
• Assist students with inquiries related to the Student Health and Dental Plan, including opt‑in/opt‑out processes, submitting claims on behalf of students and maintaining policy records.
• Process payments and transactions through the point‑of‑sale (POS) system and submit cash deposits.
• Manage meeting room bookings, enforce scheduling policies, and ensure appropriate use of shared spaces.
• Monitor and report any office or facilities maintenance needs.
• Receive, sort, and distribute mail for Students’ Association departments.
• Maintain organization and cleanliness of the main office and student spaces.
• Track and record the usage of scanning, faxing, and printing services provided to students and staff.
• Collect and record student feedback to support the evaluation and improvement of services.
• Monitor and maintain office supply inventory, notifying when restocking is required.
• Other duties as assigned.

Core Competencies

• Customer Focused
• Effective Communicator
• Embraces Teamwork
• Detail Oriented

Desired Skills and Qualifications

• Diploma in Office Administration, Business, or a related field.
• Minimum two years of direct customer service experience, preferably in a post‑secondary or student services setting.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills with the ability to explain complex information clearly.
• Experience working with diverse student populations and understanding multicultural service needs.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining professionalism.

Compensation

This position is part of CUPE Local 5154 – pay Level 4 ($31.42 - $34.81).

This position is a full‑time term position, 35 hours a week.

The Algonquin Students’ Association offers a comprehensive benefits package to its employees. This includes participation in a pension plan, extended health and dental coverage, vision care, and other supportive benefits that promote well‑being. Employees also enjoy complimentary access to our on‑campus fitness facilities, along with additional perks that foster a healthy, engaged, and active workplace culture.