Full Time IT Support Tier 2

ABL Employment.com; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A growing logistics company in Toronto is looking for an entry-level IT Administrator to support IT systems and user support. Responsibilities include system maintenance, network support, and user assistance. Candidates should have a degree in IT or related field, and 2-4 years of relevant experience. This role offers $25 to $28 per hour with pay every Friday and requires a valid driver's license and reliable vehicle for travel.

Qualifications

• 2 to 4 years of Tier 1 and Tier 2 IT experience required.
• Familiarity with Windows environments is necessary.
• Basic knowledge of networking (TCP/IP, DNS, DHCP) is essential.

Responsibilities

• Assist in installing, configuring, and updating hardware and software.
• Monitor network performance and troubleshoot connectivity issues.
• Provide Tier 1 and 2 help desk support.

Skills

Problem-solving

Communication

Teamwork

Adaptability

Education

Associate’s or Bachelor’s Degree in IT or related field

Tools

Active Directory

Microsoft 365

VMware

Hyper-V

Job description

Overview

Tier 2 IT Support Position Open Now! Apply today! Join a stable, growing 3PL as an IT Administrator. In this role you will assist in handling and maintaining the IT systems, networks, and user support to ensure smooth operations. This entry-level role involves troubleshooting, system monitoring, and learning advanced IT administration tasks while supporting the IT team.

Travel and Requirements

Note: a valid license and reliable personal vehicle is required for travel between locations.

Compensation

$25 to $28/hour. Pay every Friday!

What you will be doing

• System Maintenance: Assist in installing, configuring, and updating hardware, software, and operating systems.
• Network Support: Monitor network performance, troubleshoot connectivity issues, and assist with network configuration (e.g. routers, switches).
• User Support: Provide Tier 1 and 2 help desk support, resolving issues like password resets, software access, and hardware malfunctions.
• Security: Implement basic security measures, such as updating antivirus software, applying patches, and monitoring for threats.
• Backups: Assist in performing and verifying data backups and disaster recovery procedures.
• Documentation: Maintain accurate records of IT assets, configuration, and support tickets.
• Hardware Management: Set up workstations, peripherals, and mobile devices, diagnose and repair basic hardware issues.
• Software Support: Install and troubleshoot applications ensuring compatibility with existing systems.
• Collaboration: Follow IT policies and procedures including data privacy and cybersecurity standards.
• Note: This position is not limited to the above and can be modified and expanded as required.

Qualifications

• Associate’s or Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent experience.
• Experience: 2 to 4 years of Tier 1 and Tier 2 IT experience; internships or certifications may substitute.
• Familiarity with Windows environments.
• Basic knowledge of networking (TCP/IP, DNS, DHCP).
• Experience with Active Directory, Microsoft 365, or similar tools. Understanding of virtualization (e.g. VMware, Hyper-V) is a plus.
• Certifications (preferred but not required): CompTIA A+, Network+, Security+, and/or Microsoft Azure Administrator Associate or Cisco CCNA.
• Soft Skills: Strong problem-solving, communication, and teamwork skills; ability to learn quickly and adapt to new technologies.

How to apply

Please reply to this posting with a copy of your resume or email your resume to [e-mail] and mention the Junior IT Administrator job in the subject line. Please send your resume as a PDF or Word document — other formats may cause an error.

After submitting your resume, you will receive contact from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.