Full-time Guest Experience - Site Artisan

Thermea Spa Village; Whitby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A wellness spa village in Whitby is seeking a full-time Guest Experience - Site Artisan. This role focuses on ensuring an impeccable experience for guests, collaborating with various departments, and maintaining safety standards. Candidates should have at least one year of customer service experience and relevant certifications. Competitive salary and numerous benefits provided.

Benefits

Competitive salary based on company scale

Free Thermal Experience and spa service discounts

Health Insurance (conditions apply)

Qualifications

• At least 1 year of customer service experience, preferably in hospitality or tourism.
• Valid First Aid, CPR, and AED certification with practical experience.
• Good physical condition to work outdoors and lift up to 30 lbs.

Responsibilities

• Ensure an impeccable guest experience by assisting and responding to inquiries.
• Collaborate with other departments for seamless service.
• Educate guests on sauna culture, village policies, and health standards.

Skills

Customer service skills

Communication skills

Problem-solving attitude

Education

High school diploma or GED

Job description

Join us to apply for the Full-time Guest Experience - Site Artisan role at Thermea Spa Village.

Guest Experience - Site Artisan at Thermea Spa Village Whitby

We have transformed the spa experience into a wellness village that feels like home and offers guests a chance to escape modern life's hectic pace. Our spa village combines state-of-the-art installations with buildings reminiscent of the past, emphasizing nature and tradition. It offers unique global-inspired rituals with a Canadian touch, serving as a peaceful retreat nearby.

It takes a village, join us.

Working at Thermea Spa Village Whitby means becoming part of a family. We pride ourselves on being warm and welcoming, providing excellent care to our guests and artisans alike.

We seek passionate Guest Experience - Site Artisans in Whitby, Ontario.

Our Mission

To offer guests a moment of rest and rediscovery of well-being, promoting happiness and longevity. As an artisan, your role is to cultivate peace, embody enthusiasm, helpfulness, discretion, and respect, caring deeply for everyone in our wellness village.

Key Responsibilities

• Ensure an impeccable guest experience by assisting and responding to inquiries
• Exceed guest expectations proactively
• Maintain village standards and cleanliness in outdoor areas, saunas, and Kalla
• Respond to service inquiries and process payments
• Collaborate with other departments for seamless service
• Participate in opening and closing site activities
• Act as primary first responder for medical emergencies
• Manage outdoor fires to brand standards
• Support health and safety by identifying hazards and collaborating on solutions
• Educate guests on sauna culture, village policies, and health standards
• Complete reports confidentially and perform other duties as assigned

Candidate Profile

• High school diploma or GED
• At least 1 year of customer service experience, preferably in hospitality or tourism
• Valid First Aid, CPR, and AED certification with practical experience
• Good physical condition to work outdoors in varying weather and lift up to 30 lbs
• Strong communication skills and a positive, resourceful attitude
• Good judgment, discretion, and record-keeping skills
• Ability to build trust and demonstrate excellent observation skills

Work Schedule

Varying schedule including days, evenings, weekends, and holidays.

Benefits

• Competitive salary based on company scale
• Influential role in a growing company
• Free Thermal Experience and spa service discounts
• Health Insurance (conditions apply)

Apply by submitting your resumé and cover letter via the provided link.

We are committed to inclusivity and accessibility. Accommodations are available upon request during the hiring process.

Additional Information

Entry level, full-time position in the Wellness and Fitness Services industry.