Full Time Customer Service Associate

Leon's; Niagara-on-the-Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home furnishings retailer in Ontario is seeking a Customer Service Associate to ensure excellent after-sale service. This role involves training new service associates, assisting customers with service requests, and scheduling repairs. Ideal candidates will possess strong problem-solving skills and a focus on delivering exceptional customer experience. Join a dynamic team with ongoing training and benefits.

Benefits

Employee discount program

Annual profit sharing

Training and development programs

Qualifications

• Customer-focused with a positive attitude and commitment to service.
• Ability to remain composed in high-pressure situations.
• Strong analytical and problem-solving skills.

Responsibilities

• Train and support new service associates.
• Assist customers with service requests by various channels.
• Schedule and follow up on repair appointments and orders.

Skills

Customer-focused attitude

Effective communication

Problem-solving

Strong organizational skills

Positive attitude

Job description

Overview

To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

Responsibilities

• Train new service associates and to provide ongoing training where required


• Assist customers by phone, in-person or by email with service requests


• Set and confirm repair tech appointments with customers


• Follow up with customers and vendors on overdue parts


• Complete inspections on all Exchanges or upon customer request


• Schedule deliveries of Exchanges & Credit Memos


• Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)


• Enter Exchanges, Credit Memos, Sales and Reselections


• Follow up on overdue work orders, Credit Memos, repairs and parts


• Performing various other duties, as assigned

Requirements

• Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.


• Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.


• Ability to communicate clearly, both written and orally


• Fun, friendly, confident personality


• Strong problem solving and analytical skills


• Exceptional organizational skills


• Ability to work collaboratively with fellow colleagues


• Ability to interact professionally with our customers


• And most importantly, a POSITIVE ATTITUDE!

Why LEON’S?

• On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs


• A fast-paced, dynamic, and fun environment with a great team


• A generous employee discount program


• Partner discount programs


• Annual Profit Sharing


• Individual and Family Benefits Plan Options

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.