Full-Time Custom Framing Department Manager

The Michael's Companies; Ottawa; Hybrid; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Paid time off

Job summary

The Michaels Companies store in Ottawa is seeking a Store Leader to guide a framing team, drive custom framing sales, and deliver excellent customer service. You will work closely with the Store Manager to implement SOPs, manage workflows, and ensure high standards across sales and production tasks.

The role emphasizes coaching, staff development, and ensuring on-time delivery of framing projects while maintaining a safe, efficient work environment and strong customer relationships.

Qualifications

• Experience in retail management preferred.
• Experience leading a sales team.
• Previous custom framing experience preferred.

Responsibilities

• Lead and coach the framing team to deliver high-quality framing solutions.
• Drive custom framing sales and assist customers in creating framing plans.
• Assist Store Manager in enforcing SOPs and company policies.
• Develop and coach selling behaviors to meet KPI targets.
• Plan workload with the Store Manager to ensure on-time delivery.
• Oversee inventory, shrink and safety programs, and store operations.

Skills

Computer skills

Retail management

Sales leadership

Framing experience

Job description

Store - OTTAWA-TRAIN YARDS, ON

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Minimum Type of experience the job requires Basic computer skills

Preferred Type of experience the job requires Previous custom framing experience is preferred Retail management experience Experience leading a sales team

Physical Requirements Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Total Base Pay Range for this Position: $18.60 - $22.90

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Los Angeles County