Full-Time Crisis Support Worker — Shelter (Kelowna)

Kelowna Women's Shelter; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community support organization in Kelowna is seeking a dedicated Frontline Support Worker to provide vital support, security, and advocacy for individuals fleeing domestic abuse. The role involves answering crisis calls, assessing participant needs, and maintaining records. The ideal candidate will have a diploma in a related field and relevant experience. The organization offers a supportive work environment that empowers participants to thrive.

Qualifications

• One year of recent related experience or equivalent in a social service setting.
• Successful completion of a criminal record check.
• Union membership is required.

Responsibilities

• Answer incoming crisis calls and provide support.
• Assess risk and create safety plans for program participants.
• Ensure safety and comfort of program participants and their children.
• Manage household tasks and arrange transportation.
• Attend meetings/training and liaise with other agencies.

Skills

Knowledge of domestic abuse and community resources

Ability to provide feminist-centered support

Capacity for independent and collaborative work

Skill in crisis assistance with non-judgmental services

Record maintenance and program evaluation

Education

Diploma in human/social service field

Tools

Intermediate First Aid (OFA 2)

Job description

A community support organization in Kelowna is seeking a dedicated Frontline Support Worker to provide vital support, security, and advocacy for individuals fleeing domestic abuse. The role involves answering crisis calls, assessing participant needs, and maintaining records. The ideal candidate will have a diploma in a related field and relevant experience. The organization offers a supportive work environment that empowers participants to thrive.