Full-Stack Engineer, Support Experience — AI-Driven Support

Stripe; Toronto; On-site; CAD 135,000 - 203,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

Retirement plans

Health benefits

Wellness stipends

Job summary

Stripe is hiring a Full Stack Software Engineer for the Support Experience team. You will build engaging, responsive interfaces and scale the contact platform that connects Stripe users with the right teams for help.

The role focuses on implementing new API endpoints across products, iterating data pipelines for better visibility into support operations, and expanding paid support plans in new regions. 2026 is a pivotal year for AI-driven support at Stripe.

Qualifications

• Strong technical background with 2–5+ years of experience building impactful products or systems at scale.
• Able to work across frontend and backend to solve problems and delight users.

Responsibilities

• Build, operate, and improve support products for Stripe’s users, from startups to enterprises.
• Collaborate with user-facing teams to deploy solutions across Stripe’s 24/7 support operation.
• Improve internal tools for case solving, dynamic content, and contextual responses.
• Own problems end-to-end, considering business impact, reliability, and operability.
• Mentor newer team members to uphold Stripe’s engineering standards.

Skills

Problem solving

User empathy

Team collaboration

Generalist engineering

Tools

JavaScript (React)

Ruby

REST APIs

Observability

Testing

Security best practices

Job description

Stripe is hiring a Full Stack Software Engineer for the Support Experience team. You will build engaging, responsive interfaces and scale the contact platform that connects Stripe users with the right teams for help.

The role focuses on implementing new API endpoints across products, iterating data pipelines for better visibility into support operations, and expanding paid support plans in new regions. 2026 is a pivotal year for AI-driven support at Stripe.