Fulfillment Warehouse Specialist

Tp-Canada; Southwestern Ontario; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

On-site in Waterloo

Health benefits

Employee training

Job summary

Teleperformance in Waterloo, Ontario is hiring a Command Center Warehouse Specialist (Fulfillment Specialist) to manage incoming and outgoing components, open trouble tickets, and ensure accurate packing and shipping procedures. The role requires a proactive, technically capable individual who can work onsite and adhere to Teleperformance guidelines.

Ideal candidates will have a year of technical support and network experience, strong communication, and the ability to multitask in a fast-paced

Qualifications

• Must understand networking components, PC hardware/software and operating systems.
• One year of technical support and network service experience preferred.
• Good verbal and written communication skills required.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Be organized and accurately track all components incoming and outgoing.
• Open and manage trouble ticket system for all requests.
• Follow safe packing procedures and shipping methods.
• Demonstrate a positive attitude at all times.
• Address and solve technical problems in a timely manner; complete work within time frames.
• Adhere to work schedule assignments and Teleperformance policies.
• Become proficient with Teleperformance tools and client policies.

Skills

Networking concepts

Technical support

Communication skills

Independent worker

Attention to detail

Tools

Microsoft Office

Ticketing system

Job description

Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionJob Opening: Command Center Warehouse Specialist (Fulfillment Specialist)Location: 619 Kumpf Dr Unit B, Waterloo, ON N2V 1K8Pay Range: $19.00- $21.00/hour CAD dependent upon qualifications and experienceApplication Deadline: Ongoing until positions are filled.to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.About TPTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.Benefits of working with TP includeTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.Career Growth and CultureAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.Equal Opportunity EmployerTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.ResponsibilitiesYour Responsibilities• Be organized and have the ability to accurately track all components both incoming and outgoing• Open and manage trouble ticket system for all requests• Be familiar with safe packing procedures and various shipping methods• Demonstrate a positive attitude at all times.• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.• Adhere to all work schedule assignments.• Abide by and support management directives and adhere to all Teleperformance policiesQualificationsQualifications:• Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.• One year of Technical Support & Network service experience in a related field preferred.• Knowledge of the Microsoft Office Products – Excel, Word and Outlook.• Excellent verbal and written communication skills.• Ability to work independently and multi-task.• Ability to lift 40 lbs.• Be detail-oriented and well organized.• Strong customer service skills, confident at handling escalations in a calm and professional manner.Position Requirements:• Must be able to work onsite in Waterloo.• Basic computer skills, and they have to lift 40lbs• Must be flexible to work any 5 days and any 8 hours between 9AM-8PM.• Very good attendance habits.• Excellent organizational and time management skills.• Excellent verbal and written communication skills.• Ability to work independently and multi-task.• Ability to work in a changing environment.• *No correction communications in the last 90 days (Internal Applicants)• High level of expertise in Teleperformance & client policies, tools, applications & practices.• Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint.BEST SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData LiteracyBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Be One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.