FT Support Coordinator - Home Services (H2) - 24 hrs/wk

Winnifred Stewart; Edmonton; On-site; CAD 52,000 - 68,000; Full time

Job summary

Winnifred Stewart in Edmonton is seeking a Support Coordinator to provide direct care and coordination for individuals with disabilities in their home and community.

You will develop person-centered plans, monitor health, document progress, and collaborate with families, staff and community partners. The role requires a Diploma or equivalent, strong communication, teamwork, and the ability to handle complex situations.

Qualifications

• Diploma or equivalent post-secondary education in a relevant discipline; with additional specialized training and progressively more responsible experience.
• A positive attitude and belief in the rights of persons with disabilities to define their life choices and participate in the community.
• Understanding of community resources and sensitivity to culture/ethnicity.
• Effective written and verbal communication skills.
• Well-developed coaching, mentoring and coordinating abilities.
• Strong time-management and priority-setting, balancing competing demands.
• Knowledge to model living, personal and social skills and to support person-centered plans.
• Minimum 2 years’ experience with diabetes, epilepsy, dementia, behaviors of concern, lifts/transfers, mental health disorders and dual diagnosis.

Responsibilities

• Help individuals develop, document person-centered plans guiding services related to development, community participation, behavior management and personal care.
• Assist with plans in complex situations and support health and well-being monitoring.
• Encourage rights-based choices and active participation in the community.
• Provide direct care for individuals with high needs as required.
• Maintain medical protocol adherence for medications and remedies.
• Develop recreational and social opportunities to expand supports within the community.
• Create clear records and complete required documentation; communicate professionally with families, staff and community members.
• Work effectively in a team-oriented environment and extend shifts when needed.

Skills

Person-centered planning

Communication skills

Teamwork

Coaching & mentoring

Documentation

Time management

Behavioral observation

Education

Diploma or equivalent in a relevant discipline

Job description

***INTERNAL CANDIDATES WILL BE GIVEN PREFERENCE UNTIL NOON ON OCTOBER 13, 2026***

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community.

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual's behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills.
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions.
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years' experience with diabetes, epilepsy, dementia, behaviours of concern, lifts and transfers, mental health disorders and dual diagnosis.
• Knowledge of the broader range of community resources available to support an individual's participation and inclusion.
• Demonstrated ability to work effectively in a team. This includes the ability to function effectively within an individual's circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

LOCATION: Home 2

HOURS OF WORK: Sat - Sun 8:00AM - 8:00PM

Our Commitment to Equity and Inclusion - Winnifred Stewart is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage applications from Indigenous, Black, and racialized individuals; persons with disabilities; members of the 2SLGBTQIA+ community; newcomers; and individuals from other equity-deserving groups.

We recognize that systemic barriers may have impacted career pathways and value lived experience alongside professional credentials. Accommodation is available throughout the recruitment and selection process upon request.