FT Shelter Shift Supervisor- West Ave- Retention Bonus

EmergencyMD; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A community support organization in Hamilton is seeking a Shelter Shift Supervisor to provide mentorship and leadership to staff. Responsibilities include onboarding new staff, maintaining records, and ensuring quality client care. Ideal candidates will have a diploma in social services and relevant experience, particularly in residential support. This role offers a supportive environment and extended health benefits.

Benefits

Extended Health Benefits

Support for continuing education

Employee Assistance Program

Qualifications

• Completion of post-secondary diploma in social services or equivalent, plus 2 years' work-related experience.
• Residential/shelter experience required.
• Supervisory experience preferred.

Responsibilities

• Provide mentorship and support to Case Managers and Frontline staff.
• Onboard and train new staff.
• Maintain records of client and service statistics.

Skills

Mentorship and leadership

Trauma-informed care

Crisis intervention

Client assessment

Organizational skills

Culturally safe service

Education

Post-secondary diploma in social services

Tools

Computer literacy

Job description

HOURS

Monday to Friday- Afternoon and overnight rotation

Retention Bonus

This position includes a retention bonus structured as follows:

• $1,000 after three months of employment
• An additional $1,000 after nine months

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - Women's Services, West Ave

How You Will Make an Impact

The Shelter Shift Supervisor will provide both the Case Manager and Rapid Mobile Case Manager (Diversion) employees with mentorship, support and coordination related to shift responsibilities, and individual client care plans. The Shelter Shift Supervisor will also be responsible for:

• Onboarding, orientation and training of new staff
• Providing leadership and support to frontline staff, including debriefing, facilitation, conflict resolution and crisis intervention
• Provide ongoing mentorship and coordination to team members to support consistency and quality in all service provision.
• Provide insight and input, as required, to the performance evaluation process.
• Provide direct client service to program participants.
• Provide service in a dignified, culturally safe and respectful manner that reflects the charism of Good Shepherd, and which reflects an integrated anti‑racism/anti‑oppression, feminist framework.
• Participate in team meetings and team decision making.
• Maintain records of service statistics, client records and program records as directed.
• Identify trends, gaps and emerging issues relevant to the experiences of program participants.
• To maintain the confidentiality policy of Good Shepherd Centers at all times.
• Be knowledgeable of all individual care plans, including capacity and support needs.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Completion of post‑secondary diploma in social services or equivalent, plus 2 years' work‑related experiences required.
• Residential/shelter experience required
• Understands and utilizes trauma‑informed, feminist, client‑directed, anti‑oppression, anti‑racism frameworks with a thorough understanding of a range of issues impacting cis women, transgender and non‑binary people, including homelessness, gender‑based violence, poverty, mental health and substance use.
• Demonstrated knowledge, skills and experience to support/enhance service/residential environment that is culturally safe.
• Demonstrated skills, experience and knowledge in the provisions of gender‑inclusive services, particularly, in responding to the needs of Trans and non‑binary individuals.
• Supervisory experience preferred
• Continuing education in management an asset.
• Organizational skills to provide client assessments, direct service, and documentation are required.
• Computer literacy is mandatory.
• Must be committed to principles of harm reduction.
• A driver license and ability to drive Good Shepherd vehicles is an asset

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Equal Opportunity Statement

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti‑racist and anti‑oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.

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