FT Sales Supervisor - Toronto Premium Outlet

Marc Jacobs; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Marc Jacobs is seeking a Sales Supervisor for their Toronto store. The role involves driving sales, ensuring an exceptional customer experience, and supporting management in daily operations. Ideal candidates will have experience in retail, strong leadership skills, and a passion for the Marc Jacobs brand.

Benefits

Comprehensive benefits package

Employee discounts on Marc Jacobs products

401k matching

Qualifications

• 3 years of experience in retail sales or a related field.
• Prior leadership experience preferred.
• Demonstrated verbal and written communication skills.

Responsibilities

• Achieve individual and store sales goals, drive KPIs.
• Maintain a customer-first mindset to build relationships.
• Open and close the store according to procedures.

Skills

Customer Service

Communication

Sales Generation

Team Collaboration

Organizational Skills

Tools

POS Systems

Microsoft Office

Job description

Marc JacobsInternational powered bythe creative genius of Marc Jacobs seeks a Sales Supervisor to join its Toronto Premium Outlet store in Toronto Canada. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales providing exceptional customer experience and coaching and developing the team. In partnership with Management the Sales Supervisor supports with implementing and enforcing company policies & procedures corporate directives and initiatives and ensures store standards are maintained.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

Consistently achieve or exceed individual & store sales and other commercial KPIs

Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships

Ensure the store is always guest ready - a place where clients feel comfortable welcomed and free to be themselves

Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise seasonal trends and product knowledge

Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience all with the goal of driving repeat business

Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product Brand DNA and pillars

Initiate regular client contact and provide prompt follow-up on all sales events or client inquiries

Foster a culture of collaboration and open communication with colleagues and management

Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management

Open and close the store according to Marc Jacobs procedure

Ensure both the sales floor and stockroom are well-organized

Adhere to all company policies and procedures

QUALIFICATIONS :

3 years experience in retail sales or industry-adjacent role with a focus on customer service

Prior leadership experience strongly preferred

Experience in generating sales building and developing client relationships

Demonstrated verbal and written communication skills

Delivers Excellence - demonstrates passion and empathy for clients anticipates and exceeds client expectations

Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

Creative & Innovative - promotes curiosity diversity and collaboration is open to disruptive ideas

Excellent organizational follow-up and time management skills

Passion for the Marc Jacobs brand and product offering

Computer skills including operating a POS and navigating Microsoft Office suite

Must have flexibility to work a retail schedule including evenings weekends and holidays

SALARY & BENEFITS / WHAT WE OFFER :

The compensation for this position ranges from $x- $x (hourly). The rate of pay offered will be dependent upon candidates relevant skills and experience. If applicable we offer our employees a comprehensive benefits package including paid holidays vacation time sick and personal time medical dental and vision insurance and 401k matching. We also offer discounts on travel entertainment and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years Marc Jacobs has been a driving force in fashion with his philosophy : pioneering designs an irreverent spirit the everyday and the extraordinary. Today the brand continues to make its Marc as rebellious unpredictable and original.

Our work is founded on our core brand pillars : unexpected utilitarian urban unisex and unique. NYC in design and spirit our teams thrive off relentless authenticity an openness to standing out and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marcs vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought background and experience all essential to our spirit of innovation and creativity. In line with this commitment we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you dont meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.

Required Experience :

Manager

Key Skills

Aircraft Operations,Communication,Guest Services,Jms,Import & Export,Analytics

Employment Type : Full-Time

Department / Functional Area : Retail

Experience : years

Vacancy : 1

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