FT Sales Supervisor, Toronto, Ontario

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury fashion house in Toronto is seeking a Sales Supervisor to lead a team in delivering exceptional client experiences. You will mentor and inspire your team while building strong relationships with customers. This role demands passion for fashion and strong sales acumen, with an opportunity to grow into an Assistant Store Manager. Enjoy competitive pay, benefits, and a vibrant work culture focused on innovation and sustainability.

Benefits

50% shopping discount

Enhanced health benefits

Paid time off

Paid parental leave

Pet benefits

Cell phone contribution

Qualifications

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.

Responsibilities

• Lead by example, setting the standard for clienteling and customer service.
• Provide expert styling guidance to create an exceptional shopping experience.
• Support back-of-house processes, including cash handling and KPI tracking.

Skills

Sales experience

Client relationship building

Mentoring skills

Fashion knowledge

Job description

Location: [Insert Location]

About SMCP:

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high‑fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward‑thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a Sales Supervisor, you’ll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.

You’ll be responsible for reinforcing our branded customer service experience and leading the team in executing our sales and service initiatives. This includes educating customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back. You will also play a key role in creating a seamless operational flow, assisting with back‑of‑house processes, and contributing to the overall efficiency of the store.

In addition to driving sales and customer loyalty, you’ll mentor and coach your sales team, fostering a positive and motivating work environment. By modeling the behaviors that create lasting client relationships, you’ll help your team grow professionally and exceed performance expectations. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP.

What You’ll Do:

Leadership & Team Development

• Lead by example, setting the standard for clienteling and customer service.
• Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
• Foster a high‑performing, motivated team culture.

Client Experience & Sales

• Build strong client relationships through personalized service and follow‑ups.
• Provide expert styling guidance to create an exceptional shopping experience.
• Achieve personal sales targets while driving overall team performance.

Store Operations & Presentation

• Maintain selling floor standards to ensure a visually appealing and organized store.
• Oversee product replenishment, keeping inventory aligned with demand.
• Handle customer concerns professionally, turning challenges into positive experiences.

Operational Excellence

• Support back‑of‑house processes, including cash handling and KPI tracking.
• Assist with opening/closing procedures to ensure smooth daily operations.
• Drive sales and KPI success by fostering a results‑driven environment.

Who You Are:

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.
• A strong communicator—friendly, outgoing, and persuasive.
• Social media savvy (a plus, but not required).
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

We know that security and well‑being matter. That’s why we provide enhanced health benefits, an RRSP/DPSP savings plan, and generous paid time off—plus paid parental leaveand pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people‑first culture, you’ll find a career that’s as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

Employment Eligibility Verification: Canadian law requires that employers hire only individuals who are authorized to be lawfully employed in Canada. In compliance with these laws, SMCP CANADA INC. will verify the status of every individual offered employment with the company. As part of this process, all offers of employment are contingent upon the verification of the applicant's identity and employment authorization. You will be required to submit documents as mandated by law to verify your identification and employment authorization upon acceptance of a job offer.

Please read and acknowledge below…Application Process Please read carefully before submitting your application: The submission of this application form is for the purpose of seeking employment with SMCP CANADA INC. and does not guarantee that any positions are open or obligate the company to process the application further or offer employment. By signing this application, you attest to the truthfulness and completeness of the information provided. You acknowledge that any misrepresentation or omission can be grounds for refusal of employment or, if employed, termination.