FT Cage & Coin Cashier AJX-AJX

CB Canada; Ajax; On-site; CAD 38,000 - 48,000; Full time

Job summary

A new gaming establishment in Ajax, Ontario is seeking a Cage Cashier responsible for handling cash and providing exceptional customer service. Candidates should have a secondary school diploma and experience in customer service, ideally with a focus on cash management. This role requires strong communication skills and the ability to work in a fast-paced environment.

Benefits

Inclusive work environment

Tools and technology to support work

Opportunities for learning from industry leaders

Qualifications

• Completion of a secondary school diploma.
• 1+ years of experience in customer service and handling cash (preferably large volumes).
• Ability to obtain registration as a Category 2 Gaming Assistant.

Responsibilities

• Provide friendly, courteous efficient service to guests by handling financial transactions.
• Accurately exchange gaming coins and tokens for cash.
• Effectively resolve all Guest complaints and comments regarding transactions.

Skills

Customer service

Cash handling

Mathematical aptitude

Communication

Organizational skills

Education

Secondary school diploma

Job description

Overview

Ajax Casino is seeking a Cage Cashier!

Don’t miss the opportunity to join One Toronto Gaming’s new Pickering Casino Resort Cage & Coin team!

This exciting career opportunity at the new Pickering Casino Resort is seeking dynamic individuals with a drive to succeed, strong guest relations and energetic; responsibilities of this role will align with the position of Cage Cashier upon opening of Pickering Casino Resort.

Upon opening and under the general direction of the Cage & Coin Manager, this position is responsible for demonstrating exceptional customer service, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site. You will be on the front lines handling cash and voucher transactions with patrons directly, as well as in the main bank helping your internal customers. You will work under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures. Above all else, management must lead by example to create Great Experiences and Memories for all guests and colleagues!

Pickering Casino Resort is slated to open in early 2020 and will feature a number of gaming and dining options, while the second phase will include a full scope of entertainment amenities and hotel offerings. Once complete, the Pickering Casino Resort will include a casino, hotel, entertainment centre, and multiple food outlets, providing an eclectic mix of adventure, culture, cuisine, and entertainment.

Pickering Casino Resort candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs.

Responsibilities

• Provide friendly, courteous efficient service to guests by handling financial transactions with the utmost skill and integrity
• Accurately exchange gaming coins and tokens for cash and vice versa
• Perform cash verification, detect any counterfeit bills and / or gaming coins / tokens
• Redeem foreign currencies for CAD and / or gaming coins / tokens using accurate exchange rates
• Complete regular transactional logs accordingly
• Effectively resolve all Guest complaints and comments regarding transactions / exchanges and work collaboratively with Cage & Coin Managers and Supervisors to ensure a smooth and efficient Guest experience.

Qualifications

• Completion of a secondary school diploma
• 1+ years of experience in customer service and handling cash (preferably large volumes)
• Strong knowledge of cash, foreign currency and other settlement types
• Working knowledge of computer software, and ability to learn new software and systems
• Strong mathematical aptitude, ability to work within a confined space, and have good hand‑eye coordination
• Ability to work in a physically demanding area and be familiar with a high‑volume, fast paced, shift work environment.
• Excellent communication, multi‑tasking, organizational, teamwork and analytical skills
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Acquire and maintain an Ontario SmartServe certification

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate : supports new and better ways to be successful.
• Be your Authentic Self : environment that values diversity as a source of strength.
• This isn’t your typical ‘corporate’ job. We work hard and we have fun!

EEO & Accessibility

One Toronto Gaming accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise Human Resources of requirements in advance.

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!