Frontline Utility Customer Service Rep - Billing & Service

GrandBridge Energy Inc.; Brantford; On-site; CAD 40,000 - 55,000; Full time

Job summary

GrandBridge Energy Inc., a leading provider of innovative energy solutions, seeks a Temporary Customer Service Representative for a 6-month contract. In this role, you will serve as the front line ambassador for the utility, managing customer calls and enquiries with efficiency and courtesy. The ideal candidate will have at least one year of relevant customer service experience and excel in communication and interpersonal skills, contributing to a positive and inclusive workplace culture.

Benefits

Employer Paid Benefits Package

OMERS Pension Plan

Training and Educational Reimbursement Programs

Employee and Family Assistance Program

Qualifications

• Minimum of one year of relevant customer service experience is required, preferably in a utility environment.
• Ability to accurately perform basic mathematics functions is required.
• Reliable team player with impeccable communication and interpersonal skills.

Responsibilities

• Answer customer enquiries related to billing (electric and water) collections and service information.
• Schedule and issue disconnection of service.
• Process trouble reports and forward to appropriate departments for action.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Interpersonal skills

Job description

GrandBridge Energy Inc., a leading provider of innovative energy solutions, seeks a Temporary Customer Service Representative for a 6-month contract. In this role, you will serve as the front line ambassador for the utility, managing customer calls and enquiries with efficiency and courtesy. The ideal candidate will have at least one year of relevant customer service experience and excel in communication and interpersonal skills, contributing to a positive and inclusive workplace culture.