Frontline Support Worker - Temporary Full time - Kelowna

Kelowna Women's Shelter; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community support organization in Kelowna is seeking a dedicated Frontline Support Worker to provide vital support, security, and advocacy for individuals fleeing domestic abuse. The role involves answering crisis calls, assessing participant needs, and maintaining records. The ideal candidate will have a diploma in a related field and relevant experience. The organization offers a supportive work environment that empowers participants to thrive.

Qualifications

• One year of recent related experience or equivalent in a social service setting.
• Successful completion of a criminal record check.
• Union membership is required.

Responsibilities

• Answer incoming crisis calls and provide support.
• Assess risk and create safety plans for program participants.
• Ensure safety and comfort of program participants and their children.
• Manage household tasks and arrange transportation.
• Attend meetings/training and liaise with other agencies.

Skills

Knowledge of domestic abuse and community resources

Ability to provide feminist-centered support

Capacity for independent and collaborative work

Skill in crisis assistance with non-judgmental services

Record maintenance and program evaluation

Education

Diploma in human/social service field

Tools

Intermediate First Aid (OFA 2)

Job description

Position Status: Full time; Temporary until Jan 2026 or until incumbent returns.

Location: Kelowna, BC

Hours of Work: 10-hour shift: 11:00am - 9:00pm. Rotational shift - 4 days on, 4 days off.

Are you passionate about providing support, security, and advocacy to program participants and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in Kelowna is seeking a dedicated Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing for program participants and their children in need.

Responsibilities

• Answer incoming crisis calls, provide support, and screen potential program participants.
• Admit and discharge program participants; assess risk, create safety plans, and orient new program participants.
• Provide active listening, clarification, needs assessment, and goal setting.
• Ensure safety and comfort of program participants and their children and facilitate and resolve conflicts.
• Arrange transportation and perform household tasks.
• Maintain records, liaise with other agencies, and attend meetings/training.
• Orient and assign duties to new staff, volunteers, and/or students as directed.

Required Abilities

• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Required Qualifications

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
• Successful completion of a criminal record check.
• Union membership is required.

Why Work With Us?

At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of our program participants and their children in need. Join our passionate team and help us empower individuals and communities to thrive.

How to Apply:

Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.