Frontline Support Worker - Casual - West Kelowna

Kelowna Women's Shelter; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in West Kelowna is seeking a Frontline Support Worker to provide advocacy and crisis intervention for individuals at risk of domestic abuse. This casual role requires a diploma in a related field and strong communication skills. Join a passionate team dedicated to making a positive impact in the community.

Qualifications

• One year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively and assist individuals in crisis.

Responsibilities

• Answer incoming crisis calls and provide support.
• Admit and discharge program participants; assess risk and create safety plans.
• Ensure safety and comfort of program participants and facilitate conflicts.
• Maintain records and liaise with other agencies.

Skills

Empathy

Effective written and verbal communication

Organization

Critical thinking

Active listening

Cultural competence

Education

Diploma in a related human/social service field

Job description

Position Overview

Are you passionate about providing support, security, and advocacy to program participants and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in West Kelowna is seeking a dedicated casual Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing for program participants and their children in need.

Position Details

• Position Status: Casual (On call relief staff for a 24/7 operation)
• Location: West Kelowna, BC
• Hours of Work: 10-hour shifts offered with the following times: 6:30 am – 4:30 pm, 11:00 am – 9:00 pm, 8:45 pm – 6:45 am. Required availability includes at least one shift from each time slot per week.
• Rate of Pay: $31.56 to $33.49

Position Duties

• Answer incoming crisis calls, provide support, and screen potential program participants.
• Admit and discharge program participants; assess risk, create safety plans, and orient new program participants.
• Provide active listening, clarification, needs assessment, and goal setting.
• Ensure safety and comfort of program participants and their children and facilitate and resolve conflicts.
• Arrange transportation and perform household tasks.
• Maintain records, liaise with other agencies, and attend meetings/training.
• Orient and assign duties to new staff, volunteers, and/or students as directed.

Competencies

• Empathy
• Effective written and verbal communication
• Organization
• Critical thinking
• Active listening
• Self-care
• Cultural competence
• Patience
• Professional commitment
• Advocacy

Position Requirements

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
• Successful completion of a criminal record check.

Why Work With Us?

At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of program participants and their children in need. Join our passionate team and help us empower individuals and communities to thrive.

How to Apply

Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.