Front Store Supervisor, Hourly Full Time Flexible Shifts

Shoppers Drug Mart Inc.; Ottawa; Hybrid; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible and varied schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a store operations professional to manage customer service functions, including cash handling and merchandising. You will train cashiers, enforce store policies and support loss prevention initiatives while upholding health, safety and image standards.

You will respond to customer inquiries, resolve refunds or exchanges, and assist with clerical tasks as needed. The role emphasizes teamwork, reliability and community-focused service at our Ottawa-area stores.

Qualifications

• Planning, judgement and decision making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Manages cashier/merchandising staff and ensures policies are followed
• Trains cashiers/merchandisers and provides ongoing guidance
• Handles loss prevention standards and cash office procedures
• Addresses customer inquiries and resolves issues per guidelines
• Maintains store image, housekeeping and compliance with safety requirements
• Performs clerical and banking duties as needed
• Occasionally performs cashier duties when required

Skills

Planning & decision making

Independent thinking

Problem solving

Computer literate

Organized

Time management

Product knowledge

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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