Front Store Supervisor, Hourly Full Time Flexible Shifts

Shoppers Drug Mart Inc.; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Purchase discount

Flexible schedules

Online learning

Job summary

Shoppers Drug Mart Inc. is seeking a role focused on managing customer service functions, including cash, cashiers and merchandising, in a locally owned and operated store. You will ensure staff comply with policies, train team members, and uphold store standards while delivering excellent customer care.

Join a locally owned operation within the Shoppers Drug Mart network, benefiting from a national brand and support, competitive pay, flexible schedules, and learning opportunities.

Qualifications

• Planning, judgement and decision making are essential.
• Independent thinking as it relates to organizing store operations.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff to follow store policies and procedures.
• Train cashiers and merchandisers in job functions.
• Provide ongoing guidance and instruction to staff.
• Ensure loss prevention standards are implemented and cash office activities tracked.
• Maintain store image, housekeeping, and health and safety standards.
• Handle customer inquiries, refunds, exchanges and CSI surveys.
• Ensure shelves are clean and displays are set up as directed.
• Perform clerical and banking duties as needed.
• Assist with cashier duties when necessary.

Skills

Planning

Judgement

Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Time management

Knowledge of products

Tools

Retail POS systems

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES

HUMAN RESOURCES

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

#EN

#FS #SDMR #AB