Front Store Supervisor, Hourly Full Time Evening

Shoppers Drug Mart Inc.; Edmonton; On-site; CAD 21,000 - 25,000; Full time

Job summary

Shoppers Drug Mart in Canada is seeking a dedicated associate to handle customer service, cashier duties, and merchandising. You will train staff, maintain store standards, and ensure smooth daily operations in a community-focused setting.

The role emphasizes policy compliance, loss prevention, and strong attention to store image while supporting customers with inquiries, refunds, and exchanges.

Qualifications

• Planning, judgement and decision making are essential for store operations.
• Independent thinking helps organize tasks and staffing effectively.
• Problem solving is key to ensuring customer satisfaction.
• Computer literacy supports daily cashier and POS tasks.
• Strong organizational skills keep shelves and displays orderly.
• Time management enables efficient service during busy periods.

Responsibilities

• Oversee cashier and merchandising duties and ensure policy compliance.
• Train cashiers and merchandisers in job functions.
• Monitor loss prevention standards and cash office procedures.
• Assist customers with product location, refunds and exchanges.
• Ensure shelves are clean, rotated properly and displays set up as directed.
• Perform clerical and banking duties as needed.
• Maintain store image and health and safety requirements.

Skills

Planning, Judgement and DecisionMaking

Independent thinking

Problem solving

Computer literacy

Organizational skills

Time management

Job description

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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