Front Store Supervisor

Shoppers Drug Mart; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local community store in Southwestern Ontario is seeking a Customer Service Manager to oversee customer service functions, including cash and merchandising operations. The role involves ensuring compliance with store policies, training staff, and addressing customer inquiries effectively. Candidates should demonstrate strong planning and problem-solving skills. This role offers competitive pay, flexible schedules, and the opportunity to work within a diverse team committed to community service.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning opportunities

Qualifications

• Strong decision-making skills essential for effective planning.
• Ability to independently organize store operations.
• Proficient in addressing customer issues to ensure satisfaction.

Responsibilities

• Manage customer service functions including cash and merchandising.
• Ensure compliance with store policies and training standards.
• Resolve customer inquiries and manage store presentation.

Skills

Planning, Judgement and Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES

HUMAN RESOURCES

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.