Front Store Supervisor

Shoppers Drug Mart; Dorchester; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community retail pharmacy located in Dorchester, New Brunswick, is seeking a customer service manager. This role is vital to ensure operational standards are met and maintains a positive shopping experience. You will manage customer service functions, train cashiers, and ensure compliance with loss prevention procedures. Candidates should possess strong planning, judgment, and problem-solving skills. The position offers competitive hourly pay with benefits.

Benefits

Purchase discount program

Flexible scheduling

Online learning opportunities

Responsibilities

• Manage customer service functions including cash and merchandising.
• Train cashiers and merchandising staff according to store policies.
• Resolve customer issues accurately following established guidelines.
• Ensure loss prevention standards are executed and managed.
• Maintain cleanliness and organization of shelves and store image.

Skills

Planning

Judgment and Decision Making

Problem solving

Time management

Organizational skills

Computer literate

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important

This role is critical for ensuring a positive shopping experience and maintaining store operational standards.

SUMMARY

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES

HUMAN RESOURCES

• Ensure cashier/merchandising staff comply with all store policies and operating procedures
• Train cashiers/merchandisers in job functions
• Provide ongoing guidance and instruction

LOSS PREVENTION

• Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

• Ensure store employees present proper image to the public in accordance with Uniform Policy
• Answer inquiries regarding location of product, rainchecks, etc.
• Resolve customer issues according to established guidelines (refunds, exchanges, etc.)
• Promote the CSI Survey

MERCHANDISING

• Ensure shelves are clean and organized with proper rotation
• Ensure product displays are set up and taken down as directed by the AFSM/FSM

GENERAL

• Ensure standards of housekeeping and store image are maintained
• Comply with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Comply with all store policies and procedures
• Comply with loss prevention policies and procedures and ensure they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche

$17.60 - $17.60 / 17,60$ - 17,60$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.