Front Store Supervisor

Shoppers Drug Mart; City of Cold Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pharmacy chain in Cold Lake is seeking a candidate to manage customer service and merchandising. Responsibilities include training employees, ensuring policy compliance, and resolving customer issues. Ideal candidates will possess planning and problem-solving skills, alongside knowledge of products. The role offers a local business environment supported by a national brand, with benefits including competitive pay and flexible schedules.

Benefits

Purchase discount program

Flexible and varied schedules

Online learning through Academy

Qualifications

• Ability to manage customer service functions effectively.
• Skills in organizing the store operations.
• Efficient time management skills.
• Knowledge of products and supplies.

Responsibilities

• Manage customer service functions, including cash, cashiers and merchandising.
• Ensure compliance with store policies and procedures.
• Train staff in their job functions with ongoing guidance.
• Implement loss prevention standards and manage inventory.
• Maintain store image according to Uniform Policy.
• Respond to customer inquiries and resolve issues.

Skills

Planning

Judgment and decision-making

Independent thinking

Problem-solving

Job description

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Responsibilities

• Manage customer service functions, including cash, cashiers and merchandising.
• Ensure cashier/merchandising staff comply with all store policies and operating procedures.
• Train cashiers and merchandisers in job functions and provide ongoing guidance and instruction.
• Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking.
• Present proper image to the public in accordance with Uniform Policy.
• Answer inquiries regarding product location, rainchecks, etc.
• Resolve customer issues according to established guidelines (refunds, exchanges, etc.).
• Promote the CSI Survey.
• Keep shelves clean and organized with proper rotation; set up and take down product displays as directed by the AFSM/FSM.
• Maintain standards of housekeeping and store image; comply with all Health and Safety requirements.
• Perform other duties as required, including cashier duties when necessary.

Qualifications

• Planning, judgment and decision-making skills.
• Independent thinking related to organizing the store.
• Problem-solving essential to ensure customer satisfaction.

Experience

• Computer literate.
• Organized.
• Efficient time management skills.
• Knowledge of products and supplies.

Why Work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.