Front Store Manager: Customer-Driven Retail Ops

Shoppers Drug Mart; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A major Canadian pharmacy chain in Hamilton is seeking a Customer Service Manager to oversee functions related to cashier and merchandising. The role involves ensuring staff compliance with policies, training, and providing guidance. Candidates should possess strong problem-solving skills and a knack for effective management. This position offers competitive pay, flexible schedules, and opportunities for professional development, fostering a commitment to customer satisfaction and community service.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Ability to manage customer service functions effectively.
• Strong organizational and time management skills.
• Knowledge of products and supplies is a plus.

Responsibilities

• Manage cashier and merchandising staff compliance with store policies.
• Train staff and provide on-going guidance.
• Resolve customer issues and ensure satisfaction.

Skills

Planning, Judgement and Decision Making

Independent thinking

Problem solving

Tools

Computer literacy

Job description

A major Canadian pharmacy chain in Hamilton is seeking a Customer Service Manager to oversee functions related to cashier and merchandising. The role involves ensuring staff compliance with policies, training, and providing guidance. Candidates should possess strong problem-solving skills and a knack for effective management. This position offers competitive pay, flexible schedules, and opportunities for professional development, fostering a commitment to customer satisfaction and community service.