Front Store Manager

Shoppers Drug Mart; West Kelowna; On-site; CAD 65,000 - 85,000; Full time

Job summary

A local pharmacy chain based in West Kelowna is seeking a Front Store Manager to oversee store performance and customer service. The successful candidate will have at least 5 years of retail management experience, excellent leadership skills, and the ability to manage finances and operations effectively. This role offers a competitive salary range of $65,000 to $85,000 per year.

Benefits

Purchase discount program

Flexible schedules

Online learning through Academy

Qualifications

• Minimum of 5 years of retail management experience.
• Ability to drive business and lead by example.
• Strong relationship-building skills.

Responsibilities

• Maintain Store Standards to optimize customer experience.
• Manage staffing levels and ensure adequate operations.
• Analyze financial reports and meet quarterly targets.

Skills

Planning, Judgement and Decision Making

Effective leadership and mentorship

Time management skills

Effective organization and planning skills

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow‑up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Meets period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time management skills
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skillsStrong business and financial acumen
• Strong relationship builder with key internal and external agencies

Why work in a Shoppers Drug Mart store?

Each store has an Associate‑Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche : $65,000.00 - $85,000.00 / 65.000,00$ - 85.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.