Front Store Lead: Customer Experience & Ops

Shoppers Drug Mart; Dorchester; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community retail pharmacy located in Dorchester, New Brunswick, is seeking a customer service manager. This role is vital to ensure operational standards are met and maintains a positive shopping experience. You will manage customer service functions, train cashiers, and ensure compliance with loss prevention procedures. Candidates should possess strong planning, judgment, and problem-solving skills. The position offers competitive hourly pay with benefits.

Benefits

Purchase discount program

Flexible scheduling

Online learning opportunities

Responsibilities

• Manage customer service functions including cash and merchandising.
• Train cashiers and merchandising staff according to store policies.
• Resolve customer issues accurately following established guidelines.
• Ensure loss prevention standards are executed and managed.
• Maintain cleanliness and organization of shelves and store image.

Skills

Planning

Judgment and Decision Making

Problem solving

Time management

Organizational skills

Computer literate

Job description

A community retail pharmacy located in Dorchester, New Brunswick, is seeking a customer service manager. This role is vital to ensure operational standards are met and maintains a positive shopping experience. You will manage customer service functions, train cashiers, and ensure compliance with loss prevention procedures. Candidates should possess strong planning, judgment, and problem-solving skills. The position offers competitive hourly pay with benefits.