Front Store Clerk — Customer Service & Merchandising

Neighbourly Pharmacy; Victoria; On-site; CAD 17,000 - 21,000; Part time

Job summary

Neighbourly Pharmacy is seeking a Part-Time Front Store Clerk for Forbes Pharmacy on Fort Street in Victoria, BC. The role focuses on friendly customer service, cash handling, merchandising, and front-store operations.

Responsibilities include stocking shelves, maintaining displays, assisting inventory, and providing excellent service to customers during weekends and weekday evenings. A professional appearance and flexible availability are required.

Qualifications

• Accurate cash handling and strong customer service skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Clear, courteous communication and strong product knowledge.
• Experience in merchandising, retail, or cashiering is an asset.
• Mature, cooperative attitude with a professional appearance, including proper grooming and name tag.
• Criminal Record Check required.
• Flexible availability for weekdays, weekends and evenings.

Responsibilities

• Provide warm, friendly customer service by greeting all customers and handling inquiries courteously.
• Operate the cash register, stock shelves, tidy aisles, and support various front-store tasks.
• Ensure store cleanliness and organization, including performing light janitorial duties and maintaining displays.
• Follow store policies on security, shoplifting, lottery, and CBO ticket handling.
• Monitor cash levels, anticipate change needs, and request pickups when necessary.
• Develop strong product knowledge, stay informed about new items, and maintain awareness of store layout.
• Merchandise products effectively using shelf labels, rotation, and facing techniques.
• Manage allocated sections and notify buyers of out-of-stock items.
• Assist in inventory maintenance and support reordering processes.
• Support seasonal displays and promotional setups.
• Handle difficult customer situations with tact and elevate complaints as needed.
• Report customer feedback and concerns to the store manager.
• Remain productive between customer interactions.
• Complete miscellaneous duties as assigned by the Front Store Manager or Store Operator/Pharmacy Manager

Skills

Cash handling

Customer service

Multitasking

Communication

Merchandising

Retail experience

Professional appearance

Criminal Record Check

Job description

Neighbourly Pharmacy is seeking a Part-Time Front Store Clerk for Forbes Pharmacy on Fort Street in Victoria, BC. The role focuses on friendly customer service, cash handling, merchandising, and front-store operations.

Responsibilities include stocking shelves, maintaining displays, assisting inventory, and providing excellent service to customers during weekends and weekday evenings. A professional appearance and flexible availability are required.