Front Office Supervisor Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A renowned hotel in the Canadian Rockies is seeking a Front Office Supervisor to lead a team providing exceptional guest service. The ideal candidate will have strong guest service experience and leadership skills, with a degree in Hospitality Management as an asset. This full-time position requires flexibility, organization, and the ability to manage multiple tasks in a dynamic environment.

Benefits

Dental care

Vision care

Subsidized on-site accommodation

Comprehensive wellness platform

Employee travel program

Discounts on food & beverage, spa & golf

Qualifications

• Minimum of 1 year proven guest services experience.
• Ability to handle multiple tasks and guest requests.
• Computer proficiency in a Windows environment.

Responsibilities

• Provide operational support for the Front Desk and Tours departments.
• Train and develop Front Office colleagues.
• Ensure accurate billing is completed upon guest departure.
• Manage guest room assignments.

Skills

Strong guest service experience

Leadership skills

Excellent communication

Organization

Fluency in English

Education

Degree or diploma in Hospitality Management

Tools

Property Management System

Microsoft Office (Word, Excel, PowerPoint)

Job description

Front Office Supervisor – Fairmont Jasper Park Lodge

FAIRMONT, 1 Old Lodge Rd, Jasper, AB T0E 1E0. Pay: $23.69 per hour. Full‑time position. Shift: Weekends & holidays as needed. Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0.

Benefits

• Dental care
• Vision care
• Subsidized on‑site accommodation for full‑time staff
• Comprehensive benefits package for full‑time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage, spa & golf
• Opportunities to grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Company Description

Fairmont Jasper Park Lodge is a renowned hotel located in the Canadian Rocky Mountains. With over thirty departments, we offer a work/play lifestyle that enhances quality of life while you work in Jasper National Park. Join our passionate and adventurous team.

Job Description

Providing engaging, sincere, personalized service is the hallmark of our Front Office Supervisors. You will lead, train, and recognize a team in support of exceptional guest service.

What you will be doing

• Consistently offer professional, friendly, and engaging service.
• Provide day‑to‑day operational support for the Front Desk, Royal Service and Tours departments, ensuring all service standards are followed.
• Assist MODs with reports as required.
• Assist in the onboarding of new colleagues and provide initial and continuous training.
• Train, inspire, develop, and recognize Front Office colleagues.
• Ensure accurate billing is completed upon guest departure.
• Assist guests regarding hotel facilities in an informative and helpful manner.
• Manage guest room assignments and blockings.
• Track Front Office supplies.
• Support company and hotel policies and procedures, including participation in Colleague Engagement Survey (CES), Fairmont Standards (LQA, VOG) initiatives.
• Promote enrollment in all enrollment goals.
• Be flexible with work schedules (weekends and holidays as required).
• Balance operational, administrative and colleague needs.
• Adhere to all LQA standards set for the department.
• Consistently uphold a professional and well‑groomed appearance in accordance with the company’s grooming policy.

Qualifications

• Strong guest service experience required.
• Minimum of 1 year proven guest services experience.
• Degree or diploma in Hospitality Management is an asset.
• Knowledge of Property Management System required.
• Experience with a hotel loyalty program is an asset.
• Ability to handle multiple tasks and guest requests.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results‑oriented, flexible, and able to work well under pressure.
• Fluency in English.
• Ability to work independently and prioritize responsibilities.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Visa Requirements: Must be legally eligible to work in Canada; the hotel cannot assist with Canadian work authorization.

Our commitment to Diversity & Inclusion: Fairmont Hotels & Resorts is an equal‑opportunity employer fostering an open and inclusive culture that welcomes everyone, empowering colleagues and cultivating individual and collective innovation.

To apply, visit fairmontmtnjobs.com.