Front Office Supervisor

AccorHotel; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A prestigious hotel in Toronto is seeking a Front Office Supervisor to oversee guest services and front line operations. The ideal candidate will have outstanding leadership and customer service skills, alongside relevant education in hotel management. Responsibilities include managing check-ins and complaints, ensuring guest satisfaction, and working with a team to enhance operations. This full-time position offers opportunities for growth within the hospitality industry.

Benefits

Free meals during shifts

Travel discounts at Accor hotels

Free dry-cleaning for work gear

Custom learning programs

Opportunities for career advancement

Qualifications

• Strong leadership and delegating skills in a similar position.
• Excellent customer service skills and ability to lead teams.
• Professional manner and outgoing personality.

Responsibilities

• Provide fast and friendly service to guests.
• Handle check-ins and check-outs for hotel guests.
• Resolve guest complaints effectively.
• Assist with inventory management and sell strategy.

Skills

Leadership development

Guest service excellence

Bilingual abilities

Ability to work independently

Education

Post-Secondary School Education in Hotel Management

Job description

The Front Office Supervisor will primarily provide a support role while assisting with front line operations. The Front Office Supervisor will be responsible for both administrative and guest related issues. These experiences will refine and develop the skills necessary for agents to assume a Front Office management role. This position will work closely with the RMs on duty primarily the Front Arm and become a primary resource for them. This will allow the RM to step away from a Checklist task orientated day and focus on the managerial aspects of the job.

Responsibilities

• Provide effective fast service in a friendly manner
• Check-in / out hotel guests
• Ensure the highest level of guest satisfaction
• Ensure room change slips are filled out accurately
• Deal effectively with any guest comments and or / complaints
• Assist with the sell strategy on sold out nights / Manage and balance daily room inventory
• Assist with daily VIPs and group arrivals
• Monitor process and track daily no shows
• Conduct Royal Reviews to ensure standards are met
• Send out package report and action any special amenities associated with packages
• Ensure daily departures and arrivals are reviewed VIPs and groups
• Ensure site rooms are on OOO status and communicate by email to the #RYH D-list
• Assist with emergency procedures
• Other responsibilities connected with Front Office may be required
• Observe predict and respond to Front Office operation and Hotel activity
• Daily checklist is completed according to department standards

Qualifications

• Proven leadership development and delegating skills in similar position a strong asset
• Highest Guests Service skills talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset
• Second or third language an asset
• Professional manner outgoing personality and ability to work on own initiative
• Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following :

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps

Additional Information

• Free Meals : Healthy meals on us every shift.
• Travel Discounts : Sweet deals at Accor hotels worldwide.
• Dry Cleaning : Free dry-cleaning for your work gear.
• Skill Up : Custom learning programs to boost your talents.
• Impact : Join our Health & Wellness Sustainability and DEI Committees.
• Level Up : Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations : We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Our Commitment to Diversity & Inclusion : At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work : No

Employment Type : Full-time

Key Skills

ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

Experience : years

Vacancy : 1