Front Office Supervisor

Hyatt Hotels Corporation; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent hospitality provider is seeking a Front Office Supervisor at its Andaz Ottawa location. The role involves leading the front desk team, ensuring high service standards, and responding to guest requests effectively. Ideal candidates will have strong leadership skills and experience in hospitality. Benefits include health coverage, employer matching contributions, and discounts at Hyatt properties worldwide.

Benefits

Extended Health Benefits

Employer RRSP Matching Contributions

Complimentary hotel nights

Complimentary meal during shift

Discounts on food and beverages

Excellent training and professional development

Qualifications

• Strong leadership and motivational skills to guide the team effectively.
• Ability to work independently and in a team-focused environment.
• Experience in hospitality and customer-focused roles.

Responsibilities

• Provide leadership support to desk hosts during shifts.
• Ensure completion of daily checklist items with high accuracy.
• Respond to guest requests and maintain communication logs.
• Assist in managing daily operations of the front desk.

Skills

Leadership

Customer service

Organizational skills

Communication

Tools

Opera

Colleague Advantage

Hyatt systems

Job description

Close Inclusive Collection Job Postings Notification

We have an exciting opportunity within our Front Office as a Front Office Supervisor.

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and our team members. The Supervisor has a strong grasp of Hyatt and Andaz knowledge and is able to distinguish when problems that arise are within their realm or whether they need to be passed along for further escalation.

The Supervisor will assist the Front Office Manager in running the day‑to‑day activities of the Front Desk, Valet, and Night Audit. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre‑arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and the professional and timely resolution of guest issues. Supervisors will help monitor employees and hold them accountable; ensure responsibilities are met, and assignments are carried out in accordance with our high standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

• Ability to provide leadership support to desk hosts during opening and closing shifts without a manager present.
• Ensure checklist items are completed on a daily basis with high accuracy and efficiency.
• Provide first response to emails regarding guest requests for folios, respond to other departments, and maintain the Call Log alongside all leadership team members.
• Takes initiative to learn the billing process and will eventually grow to complete billing with assistance as needed.
• Engage in learning that familiarizes team members with our Luxury and Loyalty programs for all guests.
• Execute and maintain tasks related to supply orders, weekly inventory, and par levels as delegated by the FOM.
• Communicate kindly and effectively with team members to create a smooth flow of business at the desk/bell.
• Complete projects and education as assigned by leadership.
• Hold the team accountable through coaching and guidance.
• Actively participate as manager on duty (applicable to evening or weekend shifts).
• Be present at the desk alongside hosts; if two hosts, supervise nearby to be available as needed.
• Demonstrate ability to interact effectively with a variety of people from many backgrounds.
• Experience with Opera, Colleague Advantage, and Hyatt systems preferred.
• Possess motivational and compassionate leadership strengths, ability to work independently and as part of a team, unafraid to ask questions, and provide exceptional customer service.
• Excellent organizational and administrative skills.
• Ability to work morning, afternoon, evening, and overnight shifts (if required).

Benefits

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties worldwide.
• Complimentary meal during shift at the colleague cafeteria.
• Discounts on food and beverages.
• Recognition programs.
• Excellent training and professional development.
• 2025 Great Place To Work Certified.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.