Front Office Manager

Hyatt Hotels Corporation; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

A prominent hotel chain seeks a Front Office Manager in Toronto to oversee operations and enhance guest experiences. Responsibilities include leading the Front Office team, ensuring service quality, and collaborating cross-departmentally. Candidates should have 2-3 years of leadership experience in hotel Front Office roles, strong guest service skills, and a coaching mindset. The role offers competitive pay, growth opportunities, and a supportive workplace culture focused on success.

Benefits

Competitive pay and benefits

Growth opportunities

Training and development programs

Inclusive workplace culture

Qualifications

• Minimum 2–3 years of leadership experience in Front Office operations.
• Flexibility to support varying schedules based on business needs.
• Ability to develop and inspire Front Office teams.

Responsibilities

• Lead daily Front Office operations, ensuring efficient service delivery.
• Conduct daily briefings and ensure departmental objectives align with hotel priorities.
• Resolve guest concerns with professionalism and empathy.
• Ensure compliance with cash-handling procedures and financial controls.
• Collaborate with Housekeeping and Engineering for room readiness.

Skills

Leadership in Front Office operations

Guest-service skills

Problem-solving skills

Organizational skills

Communication skills

Tools

Opera PMS

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

About the Role

Reporting to the Director of Operations the Front Office Manager plays a critical leadership role in delivering the Hyatt brand promise by overseeing all Front Office operations—including Front Desk, Guest Services, Front Drive, and lobby arrival experience. This leader ensures a seamless guest journey while developing a high‑performing team rooted in Hyatt’s culture of care.

What You’ll Do

Leadership & Administration

• Lead the daily operations of the Front Office, ensuring smooth and efficient service delivery across all touchpoints.
• Own the creation, maintenance, and implementation of the Front Office Operations Manual.
• Conduct effective daily briefings, communication meetings, and ensure alignment of departmental objectives with hotel business priorities.
• Build colleague capability through coaching, feedback, recognition, and performance management.

Guest Experience Excellence

• Ensure all Front Office colleagues consistently deliver Hyatt Service Essentials and uphold our commitment to world‑class hospitality.
• Personally greet and support VIP, Long Stay, and special‑attention guests, ensuring recognition and pre‑arrival preparation.
• Resolve guest and internal colleague concerns with professionalism, empathy, and follow‑through.
• Ensure accurate guest history and maintain robust recognition programs.
• Visibly verify service quality during peak periods, ensuring check‑in and check‑out standards are consistently upheld.
• Lead schedule planning, multi‑skilling, and operational productivity to meet financial targets while maintaining guest satisfaction.
• Support monthly reforecasting and departmental budget discipline.
• Maintain compliance with all cash‑handling procedures, financial controls, and licensing requirements.
• Partner with Housekeeping and Engineering for room readiness, maintenance blocks, and VIP pre‑blocking.
• Conduct regular inspections of guest rooms, public areas, and lobby presentation.
• Maintain strict key control procedures and ensure policy compliance.
• Build strong cross‑departmental relationships in alignment with Hyatt’s “We work through Teams” philosophy.
• Ensure all FO colleagues are well‑informed of promotions, policies, operational changes, and hotel services.
• Represent the hotel professionally with industry partners, competitors, and local tourism contacts.
• Attend required trainings and adapt to changes in the Rooms Division or broader hotel operations.

What You Bring

• Previous leadership experience in Front Office operations within a hotel environment (minimum 2–3 years).
• Strong guest‑service and problem‑solving skills with the ability to lead under pressure.
• Excellent administrative, organizational, and communication skills.
• A coaching mindset with the ability to develop, motivate, and inspire large Front Office teams.
• Strong knowledge of hotel systems (Opera PMS preferred) and FO processes.
• Flexibility to support operations on varying schedules as business demands.

Why Hyatt

At Hyatt, we care for people so they can be their best. You’ll enjoy:

• Competitive pay and benefits
• Growth opportunities within Hyatt globally
• Training and development programsA supportive, inclusive workplace culture committed to your success

Apply Today

If you are a people‑first leader passionate about delivering exceptional guest experiences through operational excellence, we would love to meet you. Join the leadership team at Hyatt Regency Toronto.

Salary Range: 70,000 - 75,000 per annum

Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.