Front Office Leader - Luxury Guest Experience

21c Museum Hotels; Calgary; On-site; CAD 50,000 - 66,000; Full time

Job summary

A luxury hotel in Calgary is seeking an Assistant Manager for the Front Office. This role requires overseeing daily operations, ensuring guest satisfaction, and training staff. Ideal candidates should have managerial experience, exceptional customer service skills, and the ability to lead a team in a fast-paced environment. Flexibility in scheduling and dedication to quality service are essential for this position.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent

Qualifications

• Minimum of 2 years experience in Rooms Division.
• First Aid certification must be completed or be willing to obtain it.
• Strong relationship-building skills.

Responsibilities

• Oversee daily operations of the Front Desk.
• Lead and coach colleagues to provide luxury guest service.
• Manage arrivals and departures to ensure smooth operations.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Education

Diploma in Hospitality Management or related field

Job description

A luxury hotel in Calgary is seeking an Assistant Manager for the Front Office. This role requires overseeing daily operations, ensuring guest satisfaction, and training staff. Ideal candidates should have managerial experience, exceptional customer service skills, and the ability to lead a team in a fast-paced environment. Flexibility in scheduling and dedication to quality service are essential for this position.