Front Office Lead — Guest Experience & Operations

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier hotel in Jasper is looking for an Assistant Front Office Manager. This role involves ensuring smooth administrative operations, welcoming guests, and supervising front office staff. Candidates should have at least 2–5 years of hotel experience, including supervisory duties. Strong communication skills and familiarity with hotel accounting programs are essential. Benefits include discounts on hotel stays and mental health resources, along with access to attractions. Join a dynamic team and build lasting connections.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• 2–5 years experience in a major hotel, with 1 year in a supervisory role.
• Ability to read, write, and understand English.
• Experience in a team environment.

Responsibilities

• Maintain smooth administrative operations.
• Keep an up-to-date database.
• Welcome guests and monitor check-ins.
• Provide concierge services and information.
• Handle guest complaints effectively.

Skills

Fluent in English

Team leadership

Good communication skills

Basic computer skills

Tools

Room Master

Job description

A premier hotel in Jasper is looking for an Assistant Front Office Manager. This role involves ensuring smooth administrative operations, welcoming guests, and supervising front office staff. Candidates should have at least 2–5 years of hotel experience, including supervisory duties. Strong communication skills and familiarity with hotel accounting programs are essential. Benefits include discounts on hotel stays and mental health resources, along with access to attractions. Join a dynamic team and build lasting connections.