Front Office I (remote)

Johnson & Johnson; Saskatoon; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading medical services provider in Canada is looking for a part-time Front Office I to serve as the first point of contact for patients. Responsibilities include greeting patients, handling check-ins and check-outs, and answering phone inquiries. The ideal candidate should have customer service experience, excellent communication skills, and a high school diploma. Join a dynamic team and help provide quality care.

Qualifications

• 1-2 years experience in a medical office or customer service position preferred.
• Proven success asking for payment and balancing a cash drawer.
• Excellent customer service skills is a must.

Responsibilities

• Greet patients and provide a warm welcome.
• Handle patient check-ins and check-outs.
• Answer phone calls and assist with billing inquiries.

Skills

Customer service skills

Communication

Data entry

Education

High School diploma or equivalent

Job description

General Summary

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients vendors or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Groups quality practice standards polices procedures and customer service expectations. The Front Office I will check in patients collect payments check out patients schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Opening Responsibilities

• Open safe remove and distribute prescription pads drug cabinet keys and embossers to nurses
• Count money in opening drawer and log amount
• Take the phones off the evening setting and follow-up on any messages left overnight
• Unlock doors for the business day

Check-In Responsibilities

• Greet patients vendors or anyone within the office or on the telephone with a warm welcome
• Data entry of patient demographics and insurance information
• Ensure that patient insurance information is up-to-date and accurate / obtain current copy as needed
• Verify demographic information with patient
• Update all front office forms if out-of-date to include but not limited to history form demographics HIPPA financial policy no show communication forms etc.
• Provide HIPAA information to patient
• Provide history form to patient if out-of-date
• Provide all new patients a new registration packet (history advance directive medical record number) and enter in to the EMR (electronic medical record)
• Verify insurance eligibility
• Collect co-pay generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)
• Generate router for patient
• Enroll patients in follow my health
• Supply patient with internet password if requested

Check-Out Responsibilities

• Collect co-pay generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)
• Address any outstanding balance with patient collect payment or make payment arrangements on past due balances generate receipt and post collected payment to the patients account
• Schedule follow-up appointments
• Verify all narcotic logs and ensure patient picking up prescription has a valid drivers license

General Office Responsibilities

• Answer incoming phone calls
• Create detail specific tasks from patients for nurses and providers with preferred contact information
• Answer general billing questions
• Pick up documents to shred from within the office
• Pick up documents to send to Scan from within the office ensure properly labeled with medical record number
• Distribute items from the fax machine (date stamp)
• Key charges as necessary
• Open and distribute mail
• Ensure all medical records releases are completed and a valid Photo ID is obtained
• Cross train in all areas of the front office when possible
• May have to fill in at other HMG offices upon request based upon the business need on an occasional basis

Closing Responsibilities

• Close out bank deposit following HMG procedures
• Close out credit card machines for the day
• Make sure all calls are cleared from que before logging out of the phone que
• Forward phones to the evening setting
• Close and lock all doors

Education / Experience / Knowledge

• High School diploma or equivalent required
• 1-2 years experience in a medical office or customer service position preferred
• Proven success asking for payment making change and balancing a cash drawer
• Working knowledge of managed care and overall understanding of HMOs and PPOs preferred
• Excellent customer service skills is a must

Physical / Mental Demands

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential: Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication and to make fine distinctions in sounds. Determine the accuracy neatness thoroughness of the work assigned and perceive general observations. Must be able to remain in a stationary position at least 75% of the time. Extending the hands and arms in any direction. Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer. Perform a variety of duties often changing from one task to another of a different nature. Perform with frequent interruptions and / or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with co-workers and the public. Work independently and identify potentially more effective methods of work operations. Ability to interact appropriately with colleagues and patients for different purposes and different context.

Marginal: Needs to move inside or outside the office space to access file cabinets. Sedentary work that includes moving objects up to 10 pounds. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors. Light work that includes moving objects up to 20pounds occasionally.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.

Education Preferred

• High School or better in General Studies

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Employment Type

part_time

Experience

years

Vacancy

1