Front Office Executive

Cove Living; Outram; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hospitality company in Nova Scotia is looking for a Front Office Executive to manage guest services, check-ins, and reservations. The ideal candidate has a minimum of 3 years in hotel front office roles and is proficient in English. This full-time position emphasizes excellent customer service and attention to detail, ensuring a high-quality guest experience.

Qualifications

• Minimum 3 years hotel front office experience.
• A good command of spoken and written English.

Responsibilities

• Deliver excellent customer service to hotel guests.
• Manage check-ins, check-outs, and reservations.
• Act as the primary point of contact for guests.

Skills

Customer Service

Communication

Problem Solving

Organization

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.

Come enjoy the journey with us and become a Cove Superstar!

Overview

Job Title: Front Office Executive

Job Type: Full Time

Reports To: Head of Operations & Tenant Experience

Responsibilities

• Role purpose: Deliver excellent customer service to hotel guests by managing check-ins, check-outs, and reservations. Act as the primary point of contact for guests, addressing inquiries, concerns, and complaints.
• Guest Check-In and Check-Out: Welcome guests upon arrival, assist with check-in, allocate rooms, provide keys or access cards, and manage the check-out process including settling bills and handling payments.
• Reservations Management: Handle room reservations, cancellations, and modifications. Coordinate with the reservations department to ensure accurate booking details and assist guests with inquiries about availability, rates, and promotions.
• Customer Service and Guest Relations: Provide information about services, amenities, and local attractions. Address guest requests, concerns, and complaints promptly to maintain a high level of guest satisfaction.
• Communication Hub: Liaise between guests and other departments (housekeeping, maintenance, F&B). Update room status and coordinate with housekeeping; communicate with security in emergencies.
• Payments and Financial Transactions: Process payments for room charges and services; manage cash handling and card transactions; handle currency exchange if applicable.
• Maintaining Guest Records: Update guest profiles with preferences and stay details; ensure data privacy compliance when handling personal information.
• Bell Desk and Concierge Services: Assist with luggage, transportation arrangements, tours, restaurant reservations, tickets, and local travel planning.
• Managing Room Inventory and Allocations: Monitor availability, update the system, balance allocations for special requests or VIPs, and coordinate with housekeeping to prepare rooms.
• Safety and Emergency Procedures: Follow emergency protocols, maintain reception security, and assist with evacuations as needed.

Qualifications

• Minimum 3 years hotel front office experience
• A good command of spoken and written English

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