Front Office & Corporate Sales Leader

Ramada LangleySurrey; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel in Surrey is seeking a Front Office Manager to lead the Front Office team and ensure exceptional guest satisfaction. The ideal candidate will have 3-5 years of front office and hotel sales experience, with strong communication and decision-making skills. The role requires multitasking in a fast-paced environment and proficiency in Microsoft Office. Flexibility to work weekends and holidays is essential.

Qualifications

• Minimum 3 – 5 years of front office experience and hotel sales experience.
• Preference for candidates with hotel management / hotel sales experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and direct the Front Office team to ensure smooth operations.
• Assist with check-ins/check-outs and provide quality service.
• Respond professionally to guest concerns and assist GM with reviews.

Skills

Strong guest relations skills

Strong communication skills

Strong decision-making skills

Ability to multitask

Tools

Microsoft Office

Opera Cloud

Job description

A leading hotel in Surrey is seeking a Front Office Manager to lead the Front Office team and ensure exceptional guest satisfaction. The ideal candidate will have 3-5 years of front office and hotel sales experience, with strong communication and decision-making skills. The role requires multitasking in a fast-paced environment and proficiency in Microsoft Office. Flexibility to work weekends and holidays is essential.