Front of House Team Member

marmot basin; Municipality of Jasper; On-site; CAD 21,000 - 30,000; Full time

Job summary

Marmot Basin is seeking a Front of House Team Member to join the Food & Beverage team for a full-time seasonal role. You will be the first guest contact, delivering exceptional service in a busy alpine setting, inside dining areas with some outdoor exposure.

The position requires friendly professionalism and the ability to work under pressure in a fast-paced environment. Responsibilities include hosting, serving, bar setup, order processing, and assisting cooks with prep and packaging.

Qualifications

• At least 1 year in food service or hospitality.
• Strong customer service and interpersonal skills.
• Ability to read, interpret and process orders accurately.
• Knowledge of food service operations and safety procedures.
• Ability to work fast-paced, high-volume environments.
• Able to lift up to 15 kg and push up to 50 kg.
• Work indoors with occasional outdoor weather exposure.
• Cash handling including POS and card payments.

Responsibilities

• Follow Alberta safe food handling guidelines and maintain a clean workspace.
• Perform front-of-house duties: hosting, food running, bussing, stock restocking.
• Assist with side dish prep and packaging as needed.
• Support with dining hall setup and post-service cleanup.
• Operate cash register and process payments when required.
• Assist in receiving cafeteria supplies and inventory tracking.
• Attend training sessions and perform duties as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Cash handling

Safety awareness

Staying composed under pressure

Read and interpret orders

Ability to ski or snowboard (blue runs

Education

ProServe certification (asset)

Tools

POS system

Credit card processing

Job description

Front of House Team Member

Reports To

Food and Beverage Supervisor, Food and Beverage Manager, Chef

Position Overview

Under the direction and supervision of the Food & Beverage Supervisor, the Front of House Team Member works as part of a service-oriented team within a high-volume food service environment. They are responsible for performing general duties supporting catered functions and cafeteria operations, ensuring a positive and welcoming guest experience at all times.

This role is often the first point of contact for guests in the food service area, requiring strong customer service skills, professionalism, and a positive, team-focused attitude.

The incumbent should expect to be working primarily indoors in a standing position, with occasional outdoor work in all weather conditions, including adverse conditions.

This is a full-time seasonal role. Alberta Employment Standards regarding probationary periods apply.

Qualifications

• A minimum of one (1) year experience in a similar food service or hospitality setting
• Highly developed interpersonal, communication, and customer service skills
• Strong attention to detail with the ability to read, interpret, and accurately process orders
• Knowledge of food service operations and health and safety procedures
• Ability to work under pressure in a fast-paced and high-volume environment while maintaining organization and efficiency
• Must be able to lift up to 15 kilograms and push up to 50 kilograms
• Ability to work in varying temperatures throughout the day (both indoor and outdoor environments)
• Cash handling experience, including POS and credit card transactions
• Experience setting up a bar and/or serving liquor is considered an asset
• ProServe certification is an asset; candidates without certification will be required to obtain it upon commencement of employment
• Ability to ski or snowboard blue runs

Core Competencies

• Professional deportment with excellent customer service skills; experience working directly with guests and collaborating effectively with co-workers
• Cheerful, outgoing personality; demonstrated ability to remain composed in highly stressful or fast-paced situations
• Strong team player with the ability to take direction and support overall team operations
• Motivated and observant; able to identify tasks proactively and complete them without direct supervision
• Self-aware; able to identify strengths and areas for development and respond positively to training and feedback
• Able to apply prior experience and learned skills to problem-solve effectively in real time

Job Duties / Responsibilities

• Follow Alberta safe food handling guidelines while maintaining a clean and safe workspace, including daily temperature log recordkeeping
• Perform a variety of front-of-house shifts, which may include function service, hosting, food running, buffet running, bussing, and restocking
• Assist with preparation of side dishes required for daily service
• Assist cooks with packaging and portioning food as required
• Stock and track inventory of food and beverage items for daily operations
• Assist in setting up the dining hall for service periods
• Maintain cleanliness and sanitation of the dining hall between sittings and at the end of service
• Assist in maintaining cleanliness and sanitation of dishwashing and service areas
• Support completion of the weekly sanitation checklist
• Act as cashier when required, including POS and payment processing duties
• Assist the Food Service Manager with receiving cafeteria supply deliveries
• Attend professional development and training sessions as scheduled
• Perform additional duties as required

Additional

• Work in a safe and efficient manner at all times and proactively identify and report any safety concerns that could impact staff or guests
• Ensure all opening and closing procedures are followed and completed daily in the chalets
• Maintain a strong guest-focused, professional, and team-oriented approach in all aspects of work

Supplementary

• Respect and adhere to the company’s policies and procedures as set in the Corporate Policies, Employee Handbook and other Training Manuals