Front of House Supervisor / Server

Boston Pizza International, Inc. (New Glasgow); Grande Prairie; On-site; CAD 38,000 - 52,000; Full time

Job summary

Boston Pizza in Grande Prairie is seeking a Front of House Supervisor/Server to assist the General Manager with daily operations and lead the guest experience from appetizers to desserts.

You will train, develop, and manage FOH team members, uphold Foundations of Hospitality and Food Safety, champion a fun, safe work environment, and help deliver an outstanding Boston Pizza experience for guests every day.

Qualifications

• Leads by example and coaches team members.
• Strong organizational and time management skills.
• Commitment to hospitality standards and food safety.
• Ability to promote promotions and upsell when appropriate.

Responsibilities

• Lead guest experience at the table with a friendly, guest-focused attitude.
• Support training, development, and performance management of FOH staff.
• Ensure order accuracy and maintain a positive team atmosphere.
• Uphold Boston Pizza brand standards and food safety.

Skills

Leadership

Time management

Guest service

Communication

Alcohol service

Job description

Overview

Front of House (FOH) Supervisor / Server

A Front of House Supervisor/Server at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts.Masters of situational service, they tailor their style to meet the needs of our Guests. Servers are responsible for the accuracy of the entire order as well as maintaining a positive and Guest focused attitude through the entire experience. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career - there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor / Server look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment.

• Leads by example and works alongside their team members
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals and challenges
• Maintains composure and thrives in a fast pace environment
• They practice the responsible selling and serving of alcohol at all times, handle payments and anticipate the Guest expectations by offering on-going and upcoming promotions and utilizing bar and food knowledge.
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!