Front of House Supervisor

Boston Pizza International, Inc. (Calgary); Whitehorse; On-site; CAD 45,000 - 60,000; Full time

Job summary

En tant que superviseur du service à la clientèle chez Boston Pizza, vous jouerez un rôle central dans la gestion quotidienne du restaurant. Vous serez responsable de l'encadrement de l'équipe Front of House tout en garantissant une expérience client exceptionnelle. Si vous êtes passionné par l'hospitalité et que vous aimez travailler en équipe, ce poste est pour vous. Profitez d'opportunités de développement de carrière et d'une culture respectueuse qui valorise vos contributions.

Benefits

Programmes de formation en leadership

Bourses d'études Boston Pizza

Programmes de mentorat dynamiques

Horaires flexibles

Programmes de reconnaissance

Qualifications

• Capacité à diriger et encadrer les membres de l'équipe.
• Compétences en gestion du temps et en organisation.
• Engagement envers les normes de service et de sécurité alimentaire.

Responsibilities

• Assiste le directeur général dans les opérations quotidiennes du restaurant.
• Soutien au développement et à la gestion des performances des membres de l'équipe.
• S'assure que les clients et l'équipe vivent une expérience exceptionnelle.

Skills

Leadership

Organisation

Communication

Gestion du temps

Hospitalité

Job description

Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!