Front of House Supervisor

Boston Pizza International, Inc. (New Glasgow); Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading casual dining restaurant in Hamilton is seeking a Front of House Supervisor to support daily operations and help train team members. You will lead by example, ensuring a great experience for guests and staff alike. Strong communication and organizational skills are essential. The position offers a competitive salary of CAD $18.00 to $22.00 per hour, reflecting a commitment to growth and excellence.

Benefits

Flexible scheduling

Opportunities for career growth

Tip pool

Discounts for friends and family

Leadership training programs

Qualifications

• Must have strong organizational and time management skills to achieve goals.
• Ability to lead by example and work closely with team members.
• Excellent communication skills to convey development opportunities.

Responsibilities

• Assist the General Manager with daily operations.
• Support training and performance management of staff.
• Ensure excellent Guest experience.

Skills

Leadership

Organizational skills

Time management

Communication

Coaching

Job description

Overview

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

What makes BP a Great Place To Work?

• Flexible scheduling that fits your lifestyle and contributes to work-life balance
• opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships with guests and team members and give back to your local community
• Boston Pizza Scholarship Program
• Leadership Training Programs and mentorship initiatives
• A respectful culture and work environment where your feedback matters
• Reward and recognition programs
• Tip pool distributed on a bi-weekly basis
• Incentive contests and staff events
• Friends and family discounts

What does a successful Front of House Supervisor look like?

• Leads by example and works shoulder to shoulder with team members, coaching in the moment
• Driven to develop existing skills and consistently seeks new learning opportunities
• Strong organizational and time management skills to achieve goals
• Builds relationships and works cohesively with all team members
• Committed to championing the Foundations of Hospitality, Boston Pizza’s Brand Standards and Food Safety
• Effectively communicates development opportunities to the AGM and FOH manager and supports in these wherever possible
• Maintains a positive demeanor and thrives in a fast-paced environment

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development and growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Salary

CAD $18.00/Hr. – CAD $22.00/Hr.