Front of House Supervisor

Boston Pizza International, Inc. (New Glasgow); Cranbrook; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading casual dining restaurant is seeking a Front of House Supervisor in Cranbrook, Alberta. This role involves supporting the General Manager and leading the Front of House team to ensure exceptional guest experiences. The ideal candidate will have supervisory experience, strong organizational skills, and the ability to foster a positive team environment. Join a respected company known for its commitment to employee development and a vibrant workplace culture. Flexible scheduling and recognition programs included.

Benefits

Flexible scheduling

Career-growth opportunities

Recognition programs

Community-building initiatives

Qualifications

• Must have supervisor experience in a restaurant setting.
• Strong organizational and communication skills.
• Ability to lead and develop a team effectively.
• Experience in a fast-paced environment.

Responsibilities

• Support the general manager with daily operations.
• Train and manage the Front of House team.
• Ensure excellent guest service and safety.
• Contribute to a positive workplace culture.

Skills

Leadership

Customer service

Organizational skills

Team management

Time management

Job description

Overview

“Must have supervisor experience”

Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to a thriving workplace culture.

Responsibilities

• Support the general manager with daily restaurant operations.
• Lead, train, and manage the Front of House team members.
• Ensure guests receive excellent service from start to finish.
• Champion a safe and positive work environment.
• Contribute to a thriving workplace culture.

Why Is BP a Great Place To Work?

• Flexible scheduling that fits your lifestyle and promotes work‑life balance.
• Career‑growth opportunities within the restaurant or at Boston Pizza head office.
• Community‑building initiatives and recognition programs.
• Respectful culture where your feedback matters.
• Reward and recognition programs.

What Does a Successful Front of House Supervisor Look Like?

• Leads by example and works with team members and coaches to create a positive team environment.
• Continuously seeks new learning and skill‑building opportunities.
• Achieves goals through strong organizational skills and effective time management.
• Builds relationships and works cohesively with all team members.
• Champions hospitality, brand standards, and food safety.
• Communicates development opportunities for the team and supports growth whenever possible.
• Maintains a positive composure and thrives in a fast‑paced environment.

Qualifications

BOSTON PIZZA has been established over 50 years ago and is proud to be recognized as one of Canada’s Top Managed Companies for over 20 years. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of guests daily, Boston Pizza is the place for you!