Front of House Manager - Boston Pizza Shawnessy

Boston Pizza International, Inc. (Calgary); Calgary; On-site; CAD 43,000 - 60,000; Full time

Job summary

Join a leading restaurant team as a Front of House Manager in Calgary. You will lead the front of house operations, ensure excellent customer service, and contribute to overall restaurant success. With competitive wages and benefits, Boston Pizza offers a rewarding work environment and growth opportunities in the hospitality industry.

Benefits

Competitive Starting Wage

Comprehensive Health and Dental Benefits

Willow Park Liquor Discount

Friends and Family Discounts

Growth and Development Opportunities

Fun and Supportive Work Environment

Qualifications

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Pro Serve and Food Safe certification (or willingness to obtain).

Responsibilities

• Lead and inspire the front of house team to deliver outstanding customer service.
• Oversee daily operations of the dining room and bar.
• Manage guest interactions and resolve concerns.
• Assist with training and scheduling front of house staff.
• Maintain a clean and organized environment.

Skills

Leadership

Customer Service

Communication

Problem Solving

Time Management

Job description

Join the Winning Team at Boston Pizza Shawnessy! - Full-Time Front of House Manager

Are you a passionate and energetic leader with a knack for creating exceptional guest experiences? Do you thrive in a fast-paced, team-oriented environment? If so, Boston Pizza Shawnessy wants YOU to join our management team as a full-time Front of House Manager!

At Boston Pizza, we're more than just a restaurant; we're a place where friends and family come together to celebrate, connect, and enjoy great food and drinks. As a Front of House Manager, you'll play a vital role in ensuring every guest leaves with a smile and a desire to return.

What You'll Do:

• Lead and inspire our front of house team (servers, hosts/hostesses, bartenders) to deliver outstanding customer service.
• Oversee daily operations of the dining room and bar, ensuring smooth and efficient service.
• Manage guest interactions, resolve any concerns, and ensure guest satisfaction.
• Assist with training, coaching, and scheduling front of house staff.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor and manage inventory related to front of house operations.
• Ensure adherence to all company policies, procedures, and health and safety standards.
• Work collaboratively with the kitchen management team to ensure seamless operations.
• Contribute to achieving restaurant sales and profitability goals.

What You Bring:

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Exceptional communication, interpersonal, and leadership skills.
• A passion for providing excellent customer service and creating positive guest experiences.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced and demanding environment.
• Problem-solving skills and the ability to make sound decisions.
• A positive attitude and a strong work ethic.
• Knowledge of food and beverage operations.
• Pro Serve and Food Safe certification (or willingness to obtain).

What We Offer:

• Competitive Starting Wage:$43,680 - $59,800 Annually. (this includes gratuities)
• Comprehensive Health and Dental Benefits:Invest in your well-being with our benefits package.
• Willow Park Liquor Discount:Enjoy savings on a wide selection of beverages.
• Manager Promo Tab:Experience our delicious menu offerings firsthand.
• Friends and Family Discounts:Enjoy discounts at our Boston Pizza locations.
• Growth and Development Opportunities:We believe in investing in our team members and offer opportunities for advancement within the company.
• A Fun and Supportive Work Environment:Be part of a team that feels like family!

Ready to Take the Next Step in Your Restaurant Management Career?

If you are a motivated and enthusiastic individual looking for a rewarding opportunity with a well-established brand, we encourage you to apply!

To Apply:

Please submit your resume and cover letter outlining your relevant experience to [e-mail]

We look forward to hearing from you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!