Front-Line Customer Service Rep (Part-Time 40%)

Nova Scotia; Town of Middleton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A government service agency in Middleton is seeking a Customer Service Representative. The role involves assisting citizens with transactions related to vehicle registration and other services in a front-line environment. Candidates should have extensive customer service experience and strong organizational skills. This permanent, part-time position offers competitive compensation and opportunities for career advancement.

Benefits

Defined Benefit Pension Plan

Health and Dental Insurance

Career development resources

Qualifications

• Four years of experience in a fast-paced customer service environment or equivalent.
• Ability to engage with clients and provide high service standards.

Responsibilities

• Engage with clients to provide a high standard of seamless service.
• Register vehicles, obtain/renew drivers’ licences, and process documentation.
• Maintain confidentiality when dealing with client information.

Skills

Excellent attention to detail

Flexible team-player

Self motivated with a positive attitude

Efficient and accurate

Ability to manage challenging client conversations

Strong organizational and time management skills

Excellent judgment and problem-solving skills

Strong data entry and computer skills

French language skills

Education

Four years of customer service experience

Job description

A government service agency in Middleton is seeking a Customer Service Representative. The role involves assisting citizens with transactions related to vehicle registration and other services in a front-line environment. Candidates should have extensive customer service experience and strong organizational skills. This permanent, part-time position offers competitive compensation and opportunities for career advancement.