Front-End Store Manager: Customer Experience & Ops

Sobeys; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading grocery chain is seeking a Customer Service Manager in Kitchener. The role involves managing the front end department, ensuring operational excellence, and developing staff to enhance customer engagement. Candidates should have at least 18 months of front-end experience and possess strong communication skills. This position offers competitive compensation and the opportunity to work in a supportive environment.

Qualifications

• Minimum of 18 months of experience working in the front-end department.
• Ability to work independently in a fast paced environment.
• Above average communication skills (oral and written).

Responsibilities

• Manage overall operation of the front end department.
• Create a coaching and development culture for all employees.
• Ensure operational excellence in retail merchandising and customer relations.
• Coach and develop the team to provide superior customer service.

Skills

High school diploma

Experience in front-end department

Ability to work independently

Communication skills

Knowledge of department operations

Proficient in Microsoft office suite

Education

High school diploma

Job description

A leading grocery chain is seeking a Customer Service Manager in Kitchener. The role involves managing the front end department, ensuring operational excellence, and developing staff to enhance customer engagement. Candidates should have at least 18 months of front-end experience and possess strong communication skills. This position offers competitive compensation and the opportunity to work in a supportive environment.