Front End Service Clerk (High River)

Calgary Co-op; High River; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Extended health benefits

Paid vacations

5% employee discount on purchases

Recognition program

Training and development programs

Job summary

Calgary Co-op is recruiting for a Front-End Service Clerk in Canada. The role focuses on delivering exceptional customer service in a safe, organized environment and adhering to company policies. You will support a diverse team and handle merchandise, safety rules, and front-end operations to meet customer needs.

The position emphasizes English fluency and prior retail experience. Calgary Co-op offers benefits and opportunities for growth within its community-focused retail network.

Qualifications

• Grade 9 or an acceptable combination of education and experience.
• Must be fluent in English (CLBA score 5 or higher).
• Previous retail or related experience.

Responsibilities

• Provides customer service and maintains positive customer relations through handling questions, comments, requests and complaints.
• Handles merchandise, ensures quality, minimizes damages and markdowns, cleans displays and keeps the department organized.
• Follows Occupational Health and Safety, Food Safety and Environmental policies for staff and customer safety.
• Maintains and reports on equipment and tools, and reports repair needs to supervisor.
• Performs front-end duties including opening/closing, stocking, cleaning, deliveries, wrapping carry out service, and stock replenishment.

Skills

Customer service

English fluency

Teamwork

Retail experience

Education

Grade 9

Job description

Job Description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Front-End Service Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standard. The Front-End Service Clerk position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns. Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Ensures the sales floor is clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor.
• Performs all aspects of Front End Service Clerk functions including but not limited to: opening and closing duties, setting up storefront, filling supplies, cleaning mats, preparing and assisting in organizing deliveries, providing wrapping carry out service to meet customer satisfaction, proper care and handling of all shopping carts, hand baskets, carryout carts, and replaces existing stock after cleaning.
• Other duties include: hanging signs from the ceiling or on the walls, and obtaining change for cashiers from customer service.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher)
• Previous retail or related experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.