Front-End Operations & Customer Experience Manager

Walmart Canada Corp; Rimouski; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Rimouski is seeking a Customer Service Manager to coordinate front end operations, ensuring exceptional customer service and compliance with operational standards. The role involves overseeing staff training, handling transactions, and promoting company initiatives. Ideal candidates will have a passion for customer service in a retail environment, with a focus on safety and efficiency.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and Associate concerns and provides guidance.
• Monitors Front End associates ensuring proper coverage.
• Provides training on systems and Company procedures.
• Oversees purchase, return, and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.
• Oversees and promotes all company sponsor programs.

Job description

A leading retail company in Rimouski is seeking a Customer Service Manager to coordinate front end operations, ensuring exceptional customer service and compliance with operational standards. The role involves overseeing staff training, handling transactions, and promoting company initiatives. Ideal candidates will have a passion for customer service in a retail environment, with a focus on safety and efficiency.