Front End Associate - Part Time (Barrhaven)

The Home Depot Canada; Ottawa; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada is seeking a Front End Associate in Ottawa, ON who thrives on helping customers, processes transactions accurately, and guides shoppers to the right solutions for their projects. You’ll work at the assisted checkout and enjoy a fast-paced, team-based environment.

We value a friendly, proactive attitude and 1–2 years of retail or cash-handling experience. Flexible scheduling, excellent customer service skills, and safety awareness are essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail or cash experience is an asset.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and guide them through the checkout process to minimize wait times.
• Demonstrate product knowledge and suggest add-on services such as Credit, Extended Warranty, Tool Rental, Pro Services.
• Maintain safety, follow loss prevention procedures and keep the front-end area organized.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

• Ensures Customer Satisfaction
  • Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
  • Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
  • Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
  • Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
• Maintains Safety, Security and Shrink Mitigation
  • Follows all Safety and Loss Prevention policies and procedures.
  • Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $18.85 - $19.85

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.